La Demeure Insoupconnée

A beautiful establishment in a great setting, with a lovely pool, a fine breakfast, even though it has very steep steps for anyone with mobility issues the view is delightful. On the downside the steep steps walk down to the town takes 15 minutes, at night these steps are dark and treacherous. You also have to have a code to get in and out of the gated hill area that this place is based, if you are a large party this can be an issue. Unfortunately my whole experience here was marred by the downright bizarre rude treatment I personally received on the last day from Jean, the owner,. On check out day at 11am with the cleaning ladies outside happy to wait a few minutes for us and we with just about to exit- in marches Jean at 11.04 into the room in a Basil Fawlty manner, starts shouting French crazily at me a small 5ft, elderly lady 60 plus in a loud, uncontrolled manner, stabbing madly at this watch, gesticulating wildly- pointing at the kitchen in the room. This diatribe lasted 2 minutes then he struts outs out leaving me and my son flabbergasted. We left sharpish. Most places in France are relaxed, happy to accommodate guests for an extra few minutes, for a call of nature to use the bathroom facilities -as there is no outside toilets here at this establishment even though there is a gym, and a peton court!!. We as a total family of 5 spent several thousand Euros on this accommodation and did not expect this treatment as soon as you had taken our money. We overheard the owners have two explosive arguments whilst we were there maybe that caused this shoddy behaviour. No customer should receive this abuse I was deeply upset by this incident.

It's a difficult review. I stayed 9 days and the setting, room and view were undoubtedly wonderful. The pool is very nice and you can see all the vinyards. However, the customer service was perhaps the worse I have ever experienced, and left a bitter taste for the whole trip. The owners were in a screaming competition with eachother and other guests which we could hear from our room, this was highly disturbing and ditracting. The room did not appear to be cleaned during my stay (after we arrived). Finally towards the end of the holiday my girlfriend broke her foot, the owners were unwilling to accommodate her, nor look after her bag after checkout. Generally things were made quite difficult. It's a reasonably costly holiday and these antics left me with a great deal of stress.

Such a beautiful place, with wonderful view of the mountains. The breakfast baskets in the mornings were fantastic. Jean and Julie were so lovely and it was very relaxing. Our son loved the pool and the room was really comfortable and the design and decor were gorgeous.

We stayed here for two nights with our teenager and were so grateful for all the great reviews that led us here. It truly is a lovely spot, by all accounts- great location on the coast, amazing views, a short walk from the port area (10 mins down hill), and the hosts have thought of absolutely everything that would make the stay comfortable and enjoyable. We have traveled to many places and stayed in many small establishments and this was among the top accommodations we have experienced in terms of quality, attention to detail, and helpfulness. Breakfasts were beautiful and plentiful, super helpful and attentive assistance from the hosts, beautiful room and views- not a thing missing except more time to enjoy it.

We stayed at La Demeure Insoupconnee for a week and it was wonderful. We were so pleased with everything. Delightfully friendly hosts July and Jean, fabulous setting, beautiful, impeccable pool, very comfortable and last but not least the breakfast was perfect. A great menu, delivered with no fuss at all to your outside terrace - what a luxury and the coffee is brilliant. The opportunities for walks to the Calanques or onto Cap Canaille from the house (with no transfer needed if without car) are amazing/spectacular. Jean gives excellent advice on routes. And finally the petanque court is very elegant. Merci July et Jean, nous serons de retour bientôt.

We had a wonderful stay with Julie and Jean. Beautiful accommodation in a beautiful location with lovely blue skies and sunshine for our stay so we could enjoy breakfast outside. I would definitely recommend this place. We had a very late flight and got a late check out on our day of departure which was very much appreciated. Thanks to our lovely hosts.