C-Hotel & Spa

As a Lifetime Platinum Bonvoy member with 999 nights in Marriott properties around the world, I intuitively knew from the moment I checked in after a LONG day of travel that I had in fact entered a Zen Zone, but in hindsight that was only foreshadowing for what was an incredible stay. C | Hotel & Spa is genuinely a full service private boutique family run hotel and spa with an incredible attention to detail and deliverables. With Maurizio I felt like I was checking into a private villa with my personalized concierge. Upon entering the quiet and clean rooms with premium amenities with a personalized hand written greeting note from one of the family members with some artesian treats from their in-house Bakery Cafe which is great for a mid afternoon cappuccino. The pastries are amazing, which are also part of the hotel restaurant where they serve an amazing gourmet breakfast with personalized service, but after my long day of travel on arrival day I dined in and Max “The Maestro” delivered a dining experience that made me feel he was my own private butler. A definite must. In fact it was so good I dined more than once during my stay which was fitting as the energy of the property is so calming, rejuvenating and revitalizing which brings me to my last incredibly memorable experience. C | Hotel and Spa has a really nice fully equipped private gym with premium fitness equipment and a comfortable garden views that is open 24/7, but with so much history with Marriott properties, as an adjunct but completely separate space they have a private spa that offers a Turkish Bath, a Hydrotherapy Plunge, and a cool and revitalized Kniepp water feature outdoors, and a most unexpected tray with complimentary bottled mineral water, fresh squeezed juice, a bowl of fruit, and or course a soothing tea. Wow! Private because you can book the spa as a private zen zone that is exclusively for the use of you (and your partner). An incredible setting that can easily rekindle one’s spirit and soul. Although it was a little on the cool side, being the time of year but they also have a roof top pool / lounge area that looks onto the mountains in the distance. All in all a great retreat to relax, breathe and grow….just book it and go. An incredible experience!

I’ve read the reviews yet, my travel agent suggested this hotel is a gem and exactly what I was looking for in a long weekend. I came in from the US for just three nights. I was looking for: relaxation, easy access to hiking/walking, sun and amazing healthy food. I got everything I asked for. The service is over the top, as every member of the team wants to make sure you are happy, and well taken care of. They went out of there way on several occasions to accommodate anything I asked for and with pleasure. I had a private spa experience, which was so relaxing. To have the whole spa to myself, enjoying the thermal pool and steam was outstanding. I travel constantly, both for work and pleasure and have paid double for less of what I received here at the C Hotel. The room was very clean, and minimal as well as just perfect and lovely. This gem, with its additional famous family bakery is just 40 minutes from Milan and an hour from Lake Como. It is really hard to find this kind of travel experience these days and I would come back here over and over. If you want quiet, with access to many tourist spots, exceptional service, accommodations and food, this is your place. Only 22 rooms and I barely heard anyone next to me or around me. Private pool with my room was fantastic. Give this hotel a try, I’m a traveler that doesn’t write reviews and gives feedback directly to the hotel or my agent and I felt compelled to write this as I am heading to the airport. Thank you to everyone at C Hotel, my experience here exceeded every expectation. I will see you again. Rebecca V.

Let's start with the pros: - front desk staff are super friendly and do anything they can - Restaurant is delicious and server/manager is terrific - my meal was exceptional! And now the cons: - construction on the roof - this was not noted anywhere before arrival. I was given a room RIGHT under the drilling/hammering. I asked to move rooms after 5 minutes in the room - the sound was unbearable. I was told there were no free rooms on the second floor and all other rooms on the third floor would sound the same. Why would they rent rooms directly under the construction??? And why not inform people before hand??? Their solution was that I could go to the spa earlier than my reservation and could stay longer, until the noise stopped. That worked for that day, but I again heard the noise at 7am each morning, until 4-6pm each afternoon. -the "spa" - it is a warm little wading pool with jets, and a steam room. The steam room wasn't hot enough to be effective. There's also an outdoor water feature that was apparently for 'cooling off' from the steam room - no necessary, as per above, and it was weirdly visible from the gardens. -the owner's rules - I was leaving for a few hours and leaving my dog in the room (he's very good, and has done this at hotels around the world many, many times). I was stopped at reception and told the owner will not allow pets unattended. This was nowhere on the website or at check in. The front desk was very understanding, but was forced to follow the owner's rules. He called the owner, and the owner finally agreed to let me put down an extra 500 EUR deposit, as I was threatening to check out immediately. - room quality - the room is starting to show it's age. It was clearly designed and built by a 'fan of hotels' not a 'hotel professional'. The lighting panel is confusing, the square toilet is awkward, the bed was worn out and uncomfortable (don't get me started on the two twin mattresses masquerading as a king), and the windows from my particular room were directly visible to anyone coming from the parking lot = zero privacy. TL;DR: I went for a relaxing experience. It was not. But the restaurant was delicious. I will never stay there again.

First of all the hotel does not have a SPA. So for somebudy that expects to enjoy a spa this hotel is a huge dissapointed. Rooms are not heated so if you go in winter you will freeze. Staff is very unprofesionall and manager very agresive, a real close minded person that won’t give a peny on costumer experience. we complain about not being able to have a massage or a sauna and we told him that we won’t give him a good review if he won’t refound us so we can go to a real spa hotel and enjoy our holiday and then he threaten us to complain at police against us saying that we blackmail him. He is promoting pictures with lake view but the hotel is behing a bakery owned by his father and 40 min away from lake Como. In my opinion this hotel is a fraud and should have maximum 3 stars. This is why i been filling complains to all authorities posible, to Marriott and Design Hotels as well. So if any other persons fell the same i advice you to do the same.