Hotel in zona Parc de Jeux Sindibad, Casablanca

I travel frequently across the world in my line of work and had the pleasure of staying at the Four Seasons Casablanca a few days ago. My stay was entirely unplanned, having had to move from another hotel just before midnight due to the air conditioning not working in the previous property. My company made contact with Yassine, the DM, who understood my situation and welcomed my transfer. Upon arrival at the Four Seasons, just after midnight, Yassine greeted me at reception, kindly welcoming me, understanding I have already had a difficult night. He asked staff to bring me a food menu as I hadn't eaten and gave me a complimentary upgrade to a junior suite. He very kindly and personally gave me a tour of the property and delivered expert personal service to my needs. Shortly after entering my room, I noticed my room had already been turned down with the finest of detail. I felt very welcomed as a home away from home, ready for bed. Having stayed in over one thousand hotels throughout my adulthood, I can easily say that the bed I slept in was the softest, comfiest beds out of them all. I felt asleep instantly, In the morning I went down for breakfast, assisted by Maryem. She gave me a tour of the breakfast bar and offered me a preferred table. The breakfast was brilliantly cooked in front of me at the omelette station, where the chefs addressed all customers with the high level of service the Four Seasons Hotels are known for. Following breakfast I headed to the spa and met Ouijdame and Ibtissam who toured me through the spa facilities. They were very accommodating and provided excellent service. The spa was very clean, warm and the robes provided are very plush and comfy. I then headed back to my room to collect my case before checking out, just 12 hours after checking in as I had an early flight to catch. At checkout I was assisted by Soumia, again, delivering such high level service, with a smile and genuine kindness. It was a truly pleasurable stay, one that I have already planned to take again. I simply can not describe how wonderful the staff are in this property and while I note some names, I am sure that all of the staff there hold similar values and standards. Working in the hospitality industry, it is very easy for me to find a fault in some way, even if it is a very minor one. I could not find anything wrong with this property and would recommend it to anyone to visit. It is far more than a hotel, it is an experience to allow all guests to relax, destress, recover and rest. I have no doubt that if a small issue arose, staff would manage it professionally and quickly. Thank you to all at Four Seasons Casablanca for such an amazing stay, I will be back again soon.

“Siamo stati a cenare al ristorante dell'Hotel. Il personale del ristorante ( FatimaZahra ) è stato fantastico. Gli addetti alla sala ristorante sono stati molto disponibili e hanno risposto in modo impeccabile a tutte le nostre richieste. La cucina molto buona e il cibo fresco. Ci torneremo!”.

房間大，床舒適，衞生間寬敞，洗澡出熱水較快，服務人員禮貌響應速度快，wifi速度OK，位置不偏闢，周圍安全，步行300-500內能找到餐廳。不足：早餐種類較多但新鮮度欠佳，黃油、奶酪、酸奶都是常温保存易變質，個別似有黴斑。房間內噴了過多的香水，窗户不能打開，衞生間排風扇不工作，所以，室內空氣的質量和味道都不能讓人感到舒適。窗户貼了帶有斑點的半透膜，視野受阻，感受不到從高層應該能看到的城市景色。

L’hotel è carino (nulla di eccezionale) ma ho riscontrato un comportamento non corretto. Arrivato alle 6.00 della mattina del 7, ho preso la stanza dal 7 all’11. L’impiegato della reception, molto gentilmente, poiché la stanza assegnatami era libera (assolutamente improbabile che l’hotel si riempisse tra le 6.00 passate e le 15.00), mi ha offerto gratuitamente la stanza in anticipo, ma poi, al momento del check out, mi hanno addebitato due notti per lo stesso giorno 7 agosto. Il personale, in maniera scortese, mi ha evidenziato che il check-in anticipato si paga come se fosse un giorno intero e che era da escludersi la cortesia (e la gratuità) dell’anticipato possesso di stanza, in quanto era ben possibile che l’albergo si riempisse tra le 6.00 e le 15.00 !!! Ora, premesso che alle 6.00 del mattino non c’era alcuna coda di gente che voleva fare check-in (anzi: non c’era anima viva !!!), le spiegazioni addotte sono erronee, sia perché la fattura fa riferimento al numero di prenotazione del soggiorno 7-11, sia perché in tutto il giorno 7 non è stata fatta la pulizia della camera (cosa che avrebbero dovuto assicurare se il mio check-in retroagiva di un giorno !!!). Nessuno pretende gratuitamente un check-in anticipato, ma se ti viene offerto a titolo di cortesia tale deve essere; oppure ti venisse proposto col relativo prezzo (con la libertà di accettare o declinare). Alla fine mi è stata praticata una riduzione sul doppio check-in (ho pagato un giorno e mezzo), ma la scorrettezza e la scortesia riscontrate mi inducono a non ritornare più in questo hotel ed a raccontare ai viaggiatori la mia esperienza.

Ho soggiornato presso l'Hyatt Regency Casablanca con mia moglie. L'hotel è di fronte alla vecchia Medina!! Struttura stupenda, camere molto spaziose, luminose, ben rifinite e insonorizzate. Bella la vista dalle ampie finestre. L'albergo ha una piscina all’aperto, 2 ristoranti, un bar e un centro benessere con sauna, hammam e centro massaggi. La colazione è fantastica. Il servizio è davvero ottimo. Torneremo sicuramente.

Eccellente. piscine, ambiente molto vivace e accogliente. Personale molto gentile sempre sorridente, ringrazio Ashraf Fulan per il tuo lavoro è stato molto gentile ha spiegato molto bene le cose a me e alla mia famiglia ed è stato sempre disponibile. Aria condizionata in camera ( essenziale) perfettamente funzionante! grande esperienza! ”

When I arrived at the hotel I was met at my taxi from the hotel porter, Abdeljalil. He kindly took my baggage and walked with me to reception where Youssef politely and professionally greeted me at reception quickly checked me in and welcomed me to the hotel. I made my way to the room where I have found a clean, well ventilated and modern room with plenty of space for a family, though also an awesome covetable desk that I love the design of. There is a beautiful view from the window over the entire city and many staff members on hand, happily able to provide any assistance needed. While only I have interacted with these two particular staff members, I have seen other guests interact with staff in the bar, restaurant and guest services, where staff appear to take pride and happiness in serving guests to an exceptionally high standard. I also ran in to some other guests who frequently stay at this hotel due to the great experiences in the past. While it is only a four star hotel, compared to the five stars in the city, the hotel is in a beautiful location and having stayed at other five star properties, this hotel actually provides a better level of service over many of the more expensive hotels nearby. The room is great to sleep in and work from, with staff members able to assist guests in obtaining services outside of the hotel with established and trusted partners such as local spas or driving services. For the price paid, I would happily stay here again and recommend it to any other guests. A beautiful hotel, very well managed and perfect for the majority of guest visits.

Best staff ever!! I was walking in the street with my husband and a guy who’s a bartender at the hotel recognized us and showed us around. It was such a nice gesture from him because he really didn’t see to do this but he took the time to stop and show us some of the real places in Casablanca. Aside from the great ppl working there, the hotel was lovely and the beds were extra comfortable. I would go back if I have to stay in Casablanca!

This hotel is deceptive. The ground floor and lobby is quite nice but the other floors and the rooms are not. The beds were clean and comfortable, the room was decent, and the shower was nice. I did see what looked like a blood stain on the bathroom wall though. The breakfast was good and had eggs, sausage, beans, sweet and other bread and rolls, coffee, hot chocolate, orange juice, chicken, slices, and cheese available. It's located right on a tram line and taxis are going by so the time, yet it's a relatively quiet street. That's the good news, now for the bad. Most of the electrical outlets in the room did not work. The rooms let in all the noise from the hallway and you can hear phones ringing etc. the elevator buttons on each floor don't always work to summon the elevator. There is no safe in the room, and I felt like we needed one. The wifi stopped working often and was quite slow at times. The tap water is not drinkable. The orange juice at the buffet breakfast tasted a bit like Tang. Although cheap, I don't know that it was worth the price.

Questo Hilton è una buona opzione per il vostro soggiorno a Casablanca, ma ricordate che è lontano dal centro della città e non c'è molto da vedere o fare - anche ristoranti - nella zona dell'hotel. Non è un problema se si affitta una macchina e se non si scarica l'app “In Drive” per muoversi. Un viaggio alla città costa circa MAD 100 (EURO 10), rispetto a EURO 30 a carico dei taxi. UBER non lavora in Marocco. L'hotel è nuovo, pulito, prezzi preziosi, con una bella piscina e palestra.