Hotel in zona Moroccanview, Casablanca

Sono rimasto qui per una notte e vale la pena! La stanza era pulita e, soprattutto, il bagno era grande!! Ho avuto un buon colazione cinese al mattino.Il personale era così bello e utile! Certamente andare lì se mai visitavo Casablanca di nuovo!

L'ambiente dell'hotel è anche buono, cioè non fornisce acqua minerale gratuita.Spero che in futuro 👀 per fornire acqua minerale gratuita, la provincia si vende al supermercato. È meglio avere un acqua calda perfetto

TLDR: Gaslighting on another level.   I was truly upset with my experience at Suite Hotel Casa Diamond. Our initial check was great, we did not have to wait too much and the hotel arranged the transportation from the airport. The location was good, near trains, but also walkable to many things around the area. Cab ride is not too expensive. The first day we were there, we asked for room service, and they missed an order that we placed, but we let it go because there may have been a communication barrier. We had a pretty good room, the view was great, sunrise was fantastic from that room. The furniture was on the older side, but everything was pretty clean and bathroom was fine. Water pressure was fine. The second day, we had breakfast, which was not bad, had the basic needs, but does not live up to the ”5 star” claim that the hotel makes.   The true disappointment and disbelief came during the second night we stayed there. At around 1015PM or so we started hearing some sort of banging coming from up above. It was not too bad and we made nothing of it and we actually just naturally fell asleep. However, we were woken up around 11PM with excessively loud banging, louder than before, and what sounded like furniture being moved. Of note, we were on the top floor, but there is a rooftop cafe above us (which was closed for the day at that point). I called reception and they apologized and said they would send someone to check up on it.   We waited, but the banging did not stop. The reception called us back and told us they cannot do anything about it, and that it's from another building? They said no one was on the rooftop and no one is doing any construction. This gaslighting was astounding, because as you can see in the video, there's literally banging and sounds like a hammer. Suprisingly, the hammer noise did stop for ~20 minutes or so very randomly. However, it restarted at around 1145PM. At this point, we physically went down to the reception to show them the video. The reception said they are not sure what's going on, but they will send another person to the rooftop to recheck everything. They claim they had nothing to do with the noise, but interestingly enough the noise did stop for a bit.   However, probably around 1AM, the banging returned, sounded like a hammer and we could hear furniture literally being dragged across upstairs. At this point we were too tired and honestly too disappointed at the level of gaslighting and did not feel anyone would even care or listen to us or help us so we just let it go. It's very disappointing because they really did not need to lie to us, they could have apologized, stopped the repairs or whatever was going on and moved on. There was no empathy and no mention of this in the morning either. They claim to be a 5 star hotel but their service was disappointing and they had no need to lie. The only thing that was 5 stars was their gaslighting.

When I arrived at the hotel I was met at my taxi from the hotel porter, Abdeljalil. He kindly took my baggage and walked with me to reception where Youssef politely and professionally greeted me at reception quickly checked me in and welcomed me to the hotel. I made my way to the room where I have found a clean, well ventilated and modern room with plenty of space for a family, though also an awesome covetable desk that I love the design of. There is a beautiful view from the window over the entire city and many staff members on hand, happily able to provide any assistance needed. While only I have interacted with these two particular staff members, I have seen other guests interact with staff in the bar, restaurant and guest services, where staff appear to take pride and happiness in serving guests to an exceptionally high standard. I also ran in to some other guests who frequently stay at this hotel due to the great experiences in the past. While it is only a four star hotel, compared to the five stars in the city, the hotel is in a beautiful location and having stayed at other five star properties, this hotel actually provides a better level of service over many of the more expensive hotels nearby. The room is great to sleep in and work from, with staff members able to assist guests in obtaining services outside of the hotel with established and trusted partners such as local spas or driving services. For the price paid, I would happily stay here again and recommend it to any other guests. A beautiful hotel, very well managed and perfect for the majority of guest visits.

Controllato nell'ultimo 5-7 settembre ... Devo dire che questo posto mi ha davvero sorpreso.. è stato dato questa stanza sul 3° flr 326..loved quanto amichevole tutti erano là.. la vista dalla nostra stanza era pazza.. la posizione per il nostro hotel era jusg bello facile passeggiata .. Compra e buon cibo

Hotel carino in un ottimo luogo. Le camere sono senza posti vacanza e pulite quotidianamente, il colazione è abbondante. Il personale è molto utile e abbondante ristoranti vicino per esplorare correttamente

L’hotel è carino (nulla di eccezionale) ma ho riscontrato un comportamento non corretto. Arrivato alle 6.00 della mattina del 7, ho preso la stanza dal 7 all’11. L’impiegato della reception, molto gentilmente, poiché la stanza assegnatami era libera (assolutamente improbabile che l’hotel si riempisse tra le 6.00 passate e le 15.00), mi ha offerto gratuitamente la stanza in anticipo, ma poi, al momento del check out, mi hanno addebitato due notti per lo stesso giorno 7 agosto. Il personale, in maniera scortese, mi ha evidenziato che il check-in anticipato si paga come se fosse un giorno intero e che era da escludersi la cortesia (e la gratuità) dell’anticipato possesso di stanza, in quanto era ben possibile che l’albergo si riempisse tra le 6.00 e le 15.00 !!! Ora, premesso che alle 6.00 del mattino non c’era alcuna coda di gente che voleva fare check-in (anzi: non c’era anima viva !!!), le spiegazioni addotte sono erronee, sia perché la fattura fa riferimento al numero di prenotazione del soggiorno 7-11, sia perché in tutto il giorno 7 non è stata fatta la pulizia della camera (cosa che avrebbero dovuto assicurare se il mio check-in retroagiva di un giorno !!!). Nessuno pretende gratuitamente un check-in anticipato, ma se ti viene offerto a titolo di cortesia tale deve essere; oppure ti venisse proposto col relativo prezzo (con la libertà di accettare o declinare). Alla fine mi è stata praticata una riduzione sul doppio check-in (ho pagato un giorno e mezzo), ma la scorrettezza e la scortesia riscontrate mi inducono a non ritornare più in questo hotel ed a raccontare ai viaggiatori la mia esperienza.

“Siamo stati a cenare al ristorante dell'Hotel. Il personale del ristorante ( FatimaZahra ) è stato fantastico. Gli addetti alla sala ristorante sono stati molto disponibili e hanno risposto in modo impeccabile a tutte le nostre richieste. La cucina molto buona e il cibo fresco. Ci torneremo!”.

Perfect transit hotel in Casablanca. But i was very disappointed because they confused me with someone from saudi who came with a what ever lady. From reception they called me saying your texi driver is down looking for you . I was very tired of the long travel and i was in need of rest . I ask him what for and he asked me that he is looking for a card number. I mentioned that i have nothing to do with it. Again he called saying come down to meet him. Imagine i was so much of tiredness and was in mich need of rest . I have to go down for nothing. When i went out they said its wrong person. I was very disappointed at the hotel especially. How ever i appreciate the airport drop off.