Hotel in zona Marché de Gros (POULETS ) CASABLANCA, Casablanca

Best staff ever!! I was walking in the street with my husband and a guy who’s a bartender at the hotel recognized us and showed us around. It was such a nice gesture from him because he really didn’t see to do this but he took the time to stop and show us some of the real places in Casablanca. Aside from the great ppl working there, the hotel was lovely and the beds were extra comfortable. I would go back if I have to stay in Casablanca!

TLDR: Gaslighting on another level.   I was truly upset with my experience at Suite Hotel Casa Diamond. Our initial check was great, we did not have to wait too much and the hotel arranged the transportation from the airport. The location was good, near trains, but also walkable to many things around the area. Cab ride is not too expensive. The first day we were there, we asked for room service, and they missed an order that we placed, but we let it go because there may have been a communication barrier. We had a pretty good room, the view was great, sunrise was fantastic from that room. The furniture was on the older side, but everything was pretty clean and bathroom was fine. Water pressure was fine. The second day, we had breakfast, which was not bad, had the basic needs, but does not live up to the ”5 star” claim that the hotel makes.   The true disappointment and disbelief came during the second night we stayed there. At around 1015PM or so we started hearing some sort of banging coming from up above. It was not too bad and we made nothing of it and we actually just naturally fell asleep. However, we were woken up around 11PM with excessively loud banging, louder than before, and what sounded like furniture being moved. Of note, we were on the top floor, but there is a rooftop cafe above us (which was closed for the day at that point). I called reception and they apologized and said they would send someone to check up on it.   We waited, but the banging did not stop. The reception called us back and told us they cannot do anything about it, and that it's from another building? They said no one was on the rooftop and no one is doing any construction. This gaslighting was astounding, because as you can see in the video, there's literally banging and sounds like a hammer. Suprisingly, the hammer noise did stop for ~20 minutes or so very randomly. However, it restarted at around 1145PM. At this point, we physically went down to the reception to show them the video. The reception said they are not sure what's going on, but they will send another person to the rooftop to recheck everything. They claim they had nothing to do with the noise, but interestingly enough the noise did stop for a bit.   However, probably around 1AM, the banging returned, sounded like a hammer and we could hear furniture literally being dragged across upstairs. At this point we were too tired and honestly too disappointed at the level of gaslighting and did not feel anyone would even care or listen to us or help us so we just let it go. It's very disappointing because they really did not need to lie to us, they could have apologized, stopped the repairs or whatever was going on and moved on. There was no empathy and no mention of this in the morning either. They claim to be a 5 star hotel but their service was disappointing and they had no need to lie. The only thing that was 5 stars was their gaslighting.

I recently stayed at the Radisson Casablanca Citadel for a four-night business trip. While there were some positives, unfortunately, the negatives outweighed them, leading to a less-than-satisfactory experience. The Good: - Smooth Check-In:The check-in process was quick and efficient, allowing me to settle into my room without any hassle. - Comfortable Room:My room was comfortable and met my expectations for a business trip. - Excellent Breakfast & Friendly Staff:The breakfast was truly a highlight – excellent variety and quality. The staff at the ground floor restaurant, both during breakfast and dinner, were incredibly friendly and professional, making me feel welcome every day. The Bad: 1. Rooftop Bar Noise: If you're staying on the 8th floor or higher, prepare for noise from the rooftop bar until midnight. It’s disruptive enough to ”bounce you out of bed.” I would recommend avoiding these floors unless you plan to enjoy the bar yourself. 2. Construction Noise: If you're trying to relax or work from your room during the day, expect disturbance from the large construction project next door. This was a constant source of distraction during my stay. 3. Unreliable Laundry Service: The laundry service was a major disappointment. Despite dropping off my laundry early Tuesday morning (before 9am as requested), it wasn’t delivered by the promised 7pm. After following up multiple times, I was told it would arrive between 9-10pm. By the time I returned to the hotel at 10pm, they casually informed me that it wouldn’t arrive until the next morning, which disrupted an important pre-breakfast meeting. The lack of care or apology from the staff was particularly frustrating. Given the wide range of hotel options in Casablanca, I will not be returning to the Radisson Casablanca Citadel. For business travelers, the issues with noise and service make this hotel difficult to recommend.

L’hotel è carino (nulla di eccezionale) ma ho riscontrato un comportamento non corretto. Arrivato alle 6.00 della mattina del 7, ho preso la stanza dal 7 all’11. L’impiegato della reception, molto gentilmente, poiché la stanza assegnatami era libera (assolutamente improbabile che l’hotel si riempisse tra le 6.00 passate e le 15.00), mi ha offerto gratuitamente la stanza in anticipo, ma poi, al momento del check out, mi hanno addebitato due notti per lo stesso giorno 7 agosto. Il personale, in maniera scortese, mi ha evidenziato che il check-in anticipato si paga come se fosse un giorno intero e che era da escludersi la cortesia (e la gratuità) dell’anticipato possesso di stanza, in quanto era ben possibile che l’albergo si riempisse tra le 6.00 e le 15.00 !!! Ora, premesso che alle 6.00 del mattino non c’era alcuna coda di gente che voleva fare check-in (anzi: non c’era anima viva !!!), le spiegazioni addotte sono erronee, sia perché la fattura fa riferimento al numero di prenotazione del soggiorno 7-11, sia perché in tutto il giorno 7 non è stata fatta la pulizia della camera (cosa che avrebbero dovuto assicurare se il mio check-in retroagiva di un giorno !!!). Nessuno pretende gratuitamente un check-in anticipato, ma se ti viene offerto a titolo di cortesia tale deve essere; oppure ti venisse proposto col relativo prezzo (con la libertà di accettare o declinare). Alla fine mi è stata praticata una riduzione sul doppio check-in (ho pagato un giorno e mezzo), ma la scorrettezza e la scortesia riscontrate mi inducono a non ritornare più in questo hotel ed a raccontare ai viaggiatori la mia esperienza.

L'ambiente dell'hotel è anche buono, cioè non fornisce acqua minerale gratuita.Spero che in futuro 👀 per fornire acqua minerale gratuita, la provincia si vende al supermercato. È meglio avere un acqua calda perfetto

Molto buono, vale la pena viaggiare, bellissimo Marocco, prodotti di lusso economici, spiaggia molto bella, prezzo molto economico, adatto per viaggiare, portare la famiglia, portare amici insieme

Hotel carino in un ottimo luogo. Le camere sono senza posti vacanza e pulite quotidianamente, il colazione è abbondante. Il personale è molto utile e abbondante ristoranti vicino per esplorare correttamente

“Siamo stati a cenare al ristorante dell'Hotel. Il personale del ristorante ( FatimaZahra ) è stato fantastico. Gli addetti alla sala ristorante sono stati molto disponibili e hanno risposto in modo impeccabile a tutte le nostre richieste. La cucina molto buona e il cibo fresco. Ci torneremo!”.

Rispetto a Hilton e un altro hotel a cinque stelle in Egitto.L'hotel di qualità di Casablanca è solo cinquecento, con precoce.Le strutture sono nuove, economiche e il personale di servizio è buono. Se vuoi vivere nel centro della città, puoi scegliere il negozio nel loro centro.

Perfect transit hotel in Casablanca. But i was very disappointed because they confused me with someone from saudi who came with a what ever lady. From reception they called me saying your texi driver is down looking for you . I was very tired of the long travel and i was in need of rest . I ask him what for and he asked me that he is looking for a card number. I mentioned that i have nothing to do with it. Again he called saying come down to meet him. Imagine i was so much of tiredness and was in mich need of rest . I have to go down for nothing. When i went out they said its wrong person. I was very disappointed at the hotel especially. How ever i appreciate the airport drop off.