Courtyard Raleigh Cary

The room was very quiet and the bed was comfortable. I had difficulty with the room key, trying to enter the side door from the parking lot and again when trying to enter my room. Toni came to the rescue and all was resolved. I enjoyed my overnight stay very much and would stay here again.

Friendly and professional staff all around. Nice lobby and courtyard but rooms could use an upgrade or maybe at a minimum remove popcorn ceiling and textured walls. But that is cosmetic only as the room was very clean and well appointed. I was surprised that the TV only had 4 app options with no ability to download my favs or cast a show from my iPhone.

We saw very little of the hotel because this was a quick in, quick out stay. Certainly not a Ritz-Carlton but clean, quite and comfortable.

Check in was very smooth and those working were nice and welcoming. Plenty of parking but filled up totally as the night went on. There was a lot of hallway noise until about 1am when it quieted down. Thankfully the A/C was insanely loud and clunky so it drowned out basically any other sounds. The bed was very firm and well used. The noise, a/c and the underwhekmubg bedding beds were the main issues. The shower floor was also well used and stained from wear. Room was clean and well prepared by housekeeping. There were no problems, so we were satisfied as we only stayed one night. Didn’t make use of any breakfast offered, so can not speak on that.

Speak Up for Best Service We had an accessible room but the bed was too high for my husband, in wheelchair, to get into without me having to push and pull him. The bathroom was perfect and the room large. The listing did not say there was room cleaning only twice a week and i was very upset about this, especially when it didn't get cleaned on the day I was told it would. When i complained, the front clerk said she would send sheets and i could make our bed . I said i expected them to do this. We left the hotel for dinner and returned to find entire room clean and bed made. And they cleaned room the next day too. I thanked them and left maids a decent tip. I think hotel listings should warn you about these things and that accessible rooms should always get daily cleaning. After i complained, then thanked, drsk clerk, she was sweet. Also, the egg burrito for breakfast was excellent.

Great room, lobby. Bistro closed though. Had to ask for extra services I needed, but they came through. Great lobby with small seating cubbies and TVs. Pretty weird that they shut down Bistro for holidays so I had to go offsite for food and drink. At least there was a market in lobby.