Pestana Tróia Eco-Resort

The resort itself was of first rate quality, but our own accommodations left much to be desired! Our place was dirty and the furnishings were old and tired. For the amount of money we paid, it was definitely not worth it. Lee loved the resort’s facilities, but the condominium was extremely lacking and I believe that the resort should take responsibility for all individual accommodations!

Soulless and poor value for money. Villa quality and garden facilities highly dependent on whether property is privately owned and managed or run by the resort. We got the latter and it had poor quality (eg broken and badly repaired and varnish flaking) wooden loungers, had very few plants so mostly what you see from the deck was chicken wire fencing that divides the units, no sun parasol etc. management indifferent and there was no sense of welcome. The one night we ate in the Moana beach restaurant 2 meals were good, and 2 just awful - don’t try the nachos. Plus side beaches beautiful and quiet and it’s a pretty environment. But - for the huge cost you don’t even get beach towels!

We have just returned from 7 nights at Pestana Troia and we can’t wait to go back. We were upgraded to a Townhouse which I highly recommend because there is a large, quiet pool for the use of only the surrounded houses so we had it to ourselves quite often. Our house was perfect for us and our 3 boys and we quickly figured out how to get to the beach, other pool and beach bar & restaurant. What makes it special is how cut off you feel, the houses are nestled in nature, there are board walks everywhere amongst the trees and the beach was paradise and never too busy. We ate at Moana 3 times where the food is good, staff friendly and the setting is stunning. We tried some Padel, popped to the central shop/cafe for essentials during our stay. You need to head up to Troia to do a bigger food shop for the stay but that’s not far. There are two beach bar/cafes along the beach to get drinks & ice creams. I can’t fault the place.

We were here 2x in July, first a week and then another long weekend with the kids. It was great in every way! The place is beautiful, the houses wonderful and the location on the quiet and beautiful beach unique. But what made it a 10 is the friendliness and customer focus of everyone working there. We got a nicer and better place for both stays than the one we had reserved. Extra time had been put in to find the best spot for us and they were fantastic. If we called with a question someone was in the house within minutes to help us. We will be back!

This is my third time in Pestana Troia. It is a very nice resort with a very exclusive beach, which is hard to find in anywhere else in Portugal. However and although me and my family love the place, I think Pestana Management is doing a very bad job on managing resort. Hope this review helps the people in charge in take action. I stayed for 9 nights and there was no house cleaning or bed change! I had to call the reception and the only thing I had in return was an apology! (they refund me on the price of the presumably service, which is ridiculous taken into account how much you pay for each night in the resort!) The house where we stayed was poorly maintained; I had to call the reception; they fixed one of the showers, the kitchen sink and the front door! Other poorly maintained stuff could not be fixed! The kids wardrobes doors did not work properly! The water pressure barely made showering possible. The kitchen closets were all damaged and with a bad smell! The clothes hanger had rust which left my swim suits and towels damaged! And the A/C were noisy and unbearable during the night! If the price was half I would assume all this as acceptable. However I don't think the current house maintenance and housekeeping justifies the price we are paying! It is unacceptable! One more detail, the saunas are not working properly and they know it! Just warn me at check-in!! By the way the people in charge by the resort maintenance are for sure not doing a good job, because Covid is still no place, at least there's still a lot of posters on site with a Call to Action and Rules from Covid! Unbelievable!! It is a petty that Pestana people can't keep up with the dream resort they have and also with their higher (and higher) prices! It would be nice to have a Call Back from the management and at least to get an apology for the bad service they are doing! But probably management is on holidays!!

I loved it We stayed in an apartment with a pool and a view It was nice and clean The staff is professional and friendly The houses are, surrounded by amazing dunes, great pools, and thé best beach is one of the most amazing in the world I would go again tomorrow

We decided to break break our two weeks trip to Lisbon with a stay in Troia. The pictures from the resort were really appealing and the fact that they were pet friendly was the extra to push us for the decision of our reservations. Upon arrival the staff was very friendly and professional. We had booked a private Villa with a pool. The Villa was spacious, very comfortable, clean and with extend facilities such as huge flat screen TV with international channels and kitchen appliances. The bed was super comfy and fluffy white towels. We had 3 bedrooms and we used only one. Was just me and my partner. Because was of season there was only one restaurant open, and the hours were short, nevertheless we did have a late lunch and the staff was very graceful and welcoming. The experience was great, we recharged and the beach experience was beyond this world! Highly recommend. We used the inside pool and the Turkish and dry sauna. We are coming back soon …., thank you Pestana staff!!

Room - great experience - comofortable beds - quiet - private terrace - every flat has its own private pool Location - fabulous location! - close to the beach Amenities - fully equipped kitchens - super nice terraces/balconies - opening the blinds/mosquito nets happens with a remote + switches on the wall (only part that wasn't very obvious)

Dont stay at this hotel, the service is awful, we took some small dogs, the hotel were aware of this & Okd it, the apartment we were given had cats in the garden of which they were hissing at the dogs & trying to fight them, we asked to move of which they said they had nothing so we had to leave after after one night, I asked for a manager to call me of which they didnt bother. Really poor service, meant to be a decent place to stay but wish I had never heard of them, they charged us for the whole 3 nights!