Hotel in zona Church of the Nazarene Carrickfergus, Carrickfergus

This is a 300 year old inn, which has been recently renovated. Very clean. Nice choice of breakfasts included in the stay and you can have two choices at one sitting. I had a Belfast bap with 2 sausages, 2 pieces of bacon and a fried egg. And also overnight oats with a lot of fresh berries. There were also toasts, jams, breakfast cereals with milk. We had a nice dinner in the pub area of the Inn (seafood chowder and sticky toffee and orange pudding) next to the real fireplace. You can also have your dinner in the restaurant area of the Inn where they serve breakfast. Two hundred metres from the hotel there is a very interesting Norman Carrickfergus castle built in 12th century and used until early 20th century by the army.

My family and I stayed at the Culloden hotel from the 2nd-4th January and I’m sorry to say that we were very disappointed with our stay. The room we had was very tired, dirty and in need of repair. The tea and coffee tray was covered in stains from previous guests and hadn’t even been wiped down. We had requested a travel cot for our 7 month old baby as we had forgotten to pack our own and when the travel cot arrived it was dirty and had quite a few holes in it. The base of the travel cot was very close to the floor and for some reason the floor in our room was freezing. One side of the room was warm under the heater and the other side of the room was very cold. Because of this I had to put a lot of cushions and bedding under the travel cot mattress to raise it to make sure our son wasn’t cold during the night and block the sides with suitcases to stop the draught. The bathroom fixtures were dirty and in need of repair, cobwebs on the windows, carpet coming away from the wall among other things. This is not the 5 star experience we were expecting. We were booked into the Cultra Inn for dinner on the first night and that experience was also extremely disappointing. We waited almost 45 minutes to be served. The plates from our starter were still on the table when the dinner plates were brought out and my dinner was over cooked and over priced for what it was. For £30, the sea bass was extremely dry with a couple of stems of broccoli and a bowl of chips. No sauce was put on the plate compared to what was on the menu and I had to ask for extra sauce. Breakfast the following morning was fine however we were asked to wait over half an hour for a table for breakfast. This was the first stay we had away as a family with our son and it was definitely not what we were expecting. I have attached images of the condition of the room and the meal, in the hope that these issues can be addressed before someone else is as disappointed as we were.