Hotel Mercure Caen Centre Port de Plaisance

The front desk staff were so welcoming and friendly- even surprised my daughter with balloons and a gift on her birthday. Great location, large clean rooms. Highly recommend!

距離火車站很近， 房間比較小 就是馬桶沖水經常有問題 致電前台有很快幫忙修

衞生和設施都一般般所以房間沒拍照片 這個價格放眼歐洲不貴但在這個小城市可是不低的價格了，前廳員工服務意識非常差，遠不及餐飲部員工 來卡昂的話推薦大家去吃一下卡昂牛肚和諾曼底冰激凌 非常不錯

Helpful reception staff comfortable rooms, good breakfast with local produce (U.K. hotels can’t manage this without fleecing its customers) underground car parking. Electric vehicle charging although some non electric cars hogged some of these - maybe bigger signs to warn off other vehicles would be helpful. The hotel is opposite a marina so an attractive setting for an inner city hotel. The centre of Caen is a mixture of old and new as it was subject to a lot of allied bombing. Walkable to restaurants and shops. Everyone in town was very friendly. I would definitely go back. I noticed some reviews complain about the colour of the paint in the rooms. Some people would complain about anything. We had a very enjoyable stay, the beds were comfortable, toiletries - Nuxe Rêve de Miel, which we tried to buy in town but the exact hair and body gel wasn’t available, room safe, large tv, lots of hot water. Lovely.

On a travel trip with Gate 1 Travel recently. One of the hotels selected on our trip was Mercure Caen Centre in Caen, France. Not having been to this hotel before. I contacted the hotel by email asking if I could have a room on a higher floor. I sent the same request to the two other hotels we were staying at during our trip. The two other hotels honored my request. Upon arrival I was given keys to a room on first floor. The room was very dark. The room itself was below ground level and window which was small was on the floor level of ground. I went immediately to the front desk where the male desk clerk said he couldn’t help me. Luckily our tour guide had a copy of my email request that I had sent the hotel. Another clerk came in and she was able to provide me with a room on the 3rd floor. Which solved the problem. And I may add the female clerk was customer service friendly. If you are staying at this hotel in the future. I suggest that you make sure to avoid the rooms on lower floors and avoid rooms facing the busy streets. As many people on our trip had problems sleeping because of nightlife which the rooms face.