236allanahm
25 aprile 2024
Beware of the wind. We stayed in a landpod with our two young children, we have stayed in these before and they are amazing, in good weather I would highly recommend. The problem this time is that the wind was so so strong and did not settle the whole night. Because the landpod have metal bars, it was extremely loud, it felt like trying to sleep through severe turbulence. The forecast said the wind was due to continue, so needless to say we sadly cut short our stay and left at 9am the following morning. We did ask if they had any rooms inside but since our 2 yr old cannot sleep in a bunk, there were no options in there suitable/available. Having left in plenty of time, I thought the hostel would be accommodating in refunding our second night. Every landpod was free and we had paid for the one night. I was really shocked at how awfully my request was handled. I was told to ring head office, I was on the phone to them for 15 mins and subsequently told to e-mail customer services, I then didn't hear back for over 2 weeks, to be told that " we offered you a room in the hostel therefore we cannot give you a refund" which is completely false and very disappointing. I understand they have to make money but it was truely not a suitable nights accommodation and seems very unreasonable.
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