Legoland Castle Hotel

房間床一般，乾淨程度也一般。勝在娃喜歡和酒店裡玩的好多值得體驗一把

小朋友喜歡

My best friend recommended we stay here and we are so glad we did!! Service was on point, rooms were clean, and the birthday package was so cute. When we arrived and the there weren't enough towels or the legos were dirty or the bath curtain needed to be switched out, the hospitality team was there to accommodate. They also provided two bottles of water and two honest apple juice for the kids every day - that was so nice! Jorge Ignacio from the lobby made us happy on Thursday morning, exchanging a minifigure with my son and giving him a lanyard and lego badges, my son was very happy, what a great gesture from Jorge. My favorite part is how you walk out of the castle hotel and you're right there at the security line to go to Legoland - super convenient!! We came on a Wednesday night, went to Legoland on Thursday, then half Sea Life Aquarium and half Legoland and today Friday we checked out of the hotel, the free breakfast was a thoughtful gesture. Thank you for such a great stay! We can't wait to come back!!

Our entire family enjoyed our stay at the Castle Hotel. Checking in and out was a breeze. Parking was extremely easy and accessible. We had our choice of floor and we went with the second floor. The first floor is pricier because they have balconies that face directly outside to the playground, pool, and t.v. area. There are quiet hours after 10 p.m. which is a plus in a hotel full of kiddos. Checking out was a breezet. Hotel guests get to enter Legoland an hour before the public which is a plus. The staff is very friendly and have a great commitment to the guest in the restaurant we were very well attended by Kristelle who at all times gave us recommendations of the food and has a great kindness. In the Lobby another good employee was Jorge who gave us afternoon activities in the hotel and gave badges to my children, he was also very kind. in overall the staff of this hotel is truly committed to good service and guest treatment. Amenities include a heated pool, playground, and a television area that continuously plays movies outside with a sitting area. Towels are provided for pool use but they have to be checked out and returned which is a hassle if you take them up to your room. They also have nightly entertainment for the kids.

We always love coming to the Legoland Castle Hotel. The rooms are great, park access is great, breakfast is great… but let’s talk about the evening performances! Improv storytelling done by the dynamic duo of Fire + Works can’t be beat! They are truly masters of improv. Parents enjoyed the show as much as the kids did. Amazing!

I am only writing a review because Jimmy and the rest of the Valet team are great. I didn’t get the names of the other two gentlemen that took care of us, but from dropping off our car, to getting our bags, to checking out the next day, the entire valet team was amazing. These experiences stood in stark contrast to the rest of our visit as from the hotel to the park our best case scenario was a disinterested teen. Most of the service was really bad. The valet team, however, literally run to square everyone away. We arrived early, dropped off our car and the gentleman stored our bags for us. After a few hours in the park I came back to get our room situated (which is a real gaggle), and on my way back down to grab bags I ran into a valet (tall younger gentleman) who not only offered help but just said “don’t worry, I’ll take care of it” and was back before I could even make a call. On checkout we brought our bags down but wanted to go back in the park. I asked Jimmy about storing our bags and he gave us three great options to choose from before running to make it happen. Legoland is fine, and the kids liked the hotel well enough. If you find yourself visiting, pay the few bucks extra and do the valet parking: the service is excellent and may be the only good service you receive!