Utente ospite
29 aprile 2025
Had an amazing 4 day break at the Carbis bay hotel . Excellent Service. Staff went out of there way to accommodate us. Nothing was too much trouble. We weren't easy guests. On arrival there was a problem with our room with very strong drainage odours, however, James (one of the duty managers) couldn't apologise enough, despite it not being the fault of the staff. He promptly found 2 rooms to show us for us to choose from at no additional cost. We opted for the Beach junior suite which was amazing. My mother found the bathroom in her room a bit small only because of her mobility issues and Lesley (a manager) spoke with her in length and offered options. My mother opted for a Beach junior suite which she enjoyed very much. She was only able to have it for 2 nights, however was very grateful and took full advantage of it. The only gripe, which could be dealt with on arrival, is Housekeeping knocking early to service the rooms. You can always ask reception to notify them that you require a later Service. We wanted things in our rooms that weren't standard. For example: a chair in the shower for my mum. A fridge in the beach junior suite.(these suites have communal facilities, so a fridge in the room would not normally be possible). This was sorted out for us promptly. I rang reception a few times to ask questions and they were answered politely and professionally. We were even provided with a reserved car parking space, that has never been provided at any hotel we have stayed in previously. We ate in the Beach Club restaurant, The Gannet restaurant and the deli. The food was amazing in all. The best fish & chips I have ever had in my life in the Gannet. The views from the Beach suite were amazing. Normally I'm not an easy riser in the morning, but hearing the sound of the waves drew me up, out of bed and on to the balcony. Overall, we were delighted with everyone especially James, Lesley and Emma , who went above and beyond to ensure we had an amazing stay. Were very polite, professional and welcoming. We can't wait to get back! Although I'm sure they're enjoying the peace and quiet since we left! Highly recommend. There really is no other place to go!! Thank you again xx
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