Noah Hotel Capitolio

Pousada Suítes do Lago

Collegare Hotel

Bica d'água Boutique Hotel

"Non è adatto al nome Boutique. I comfort offerti da un Hotel Boutique passano lontano dalla la, ad esempio: buona assistenza, sia in preparazione che nel trattamento con gli ospiti. Letto e doccia ragionevoli. Offrono 1 sapone, 1 shampoo e 1 condizionatore per camera, e si reclami di chiedere di più. Il funzionario non si trova quasi sul posto, o gli ospiti si trovano a letto, e quando chiama per lei non risponde sempre e ancora dice che non hai chiamato, suggerendo che hai mentito! Non hanno dispositivi contro i mosquiti. La TV non prende alcun canale, siamo riusciti solo a collegare YouTube. Punti positivi: piscina pulita, fredda ma non congelata. Buona cena, colazione molto ben servita. Ambiente molto pulito. Decorazione bella e ambiente esterno confortevole. Bella vista sul lago. A causa del mal servizio non ritorno né indizio."

Summit Capitólio Hotel

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."

Pousada Buena Vista

Pousada Capitólio

Pousada Flores de ipê

Naim Hotel

Hotel Minastur

"Hotel well located, clean and with good service"