Château les Carrasses

We had a lovely time here but the reviews we read before here didn’t tell us as much as I wish we’d known… Positives: - beautiful setting - friendly staff - amazing kids club programme including pony rides and working on the farm - brilliant farm, pool and playground for kids; our eight year old daughter was so happy - food better than the reviews suggested and the BBQ evening especially impressive - overall a great week and a lovely property However: - the chateau rooms are so loud; it’s an old creeking building where you hear every footstep or door opening - and the restaurant terrace and/ or front door are underneath you; had we known this we’d definitely have gone for a different accommodation as I don’t think these issues apply in the villas - the chateau rooms also need some love and care; we had issues with things working and plumbing throughout - in the end I didn’t get one great night’s sleep from noise/ staff clearing up or setting up breakfast; and that’s not ideal - it’s quite a hands off property - no towels available by the pool (one day they’d run out, another day the staff member said she could get them in an hour as she was busy, another day the dryer had broken), barely any service by the pool, you can drag around your own heavy umbrellas etc; could easily just be made a little easier for guests at times - breakfast quite poor and small for a high fee; one apple in a fruit bowl was the only fruit available on our first morning but last making fresh omelettes and crepes worked well None of this really detracts from our week which was great and our eight year old daughter had an especially lovely time.

We had a 1900 reservation on a Sunday. The kitchen was out of the lamb entree, the only meat entree. They substituted by supposedly providing more of the slow roasted lamb. Portion was tiny. The amuse bouche was tasteless. The ravioli was extremely salty and the pasta was doughy. The dessert was OK, but nothing special. So the kitchen was a great disappointment. The service was excellent. We had wine by the glass from the chateau and each was delicious. The presentation of the food was very nice, so very unfortunate that the food taste was below average.

The hotel is beautiful, out of a fairytale. The stay was luxurious. The rooms were spacious. The staff were incredibly helpful. The facilities are fabulous. We will be returning ASAP!