Château les Carrasses

We had a 1900 reservation on a Sunday. The kitchen was out of the lamb entree, the only meat entree. They substituted by supposedly providing more of the slow roasted lamb. Portion was tiny. The amuse bouche was tasteless. The ravioli was extremely salty and the pasta was doughy. The dessert was OK, but nothing special. So the kitchen was a great disappointment. The service was excellent. We had wine by the glass from the chateau and each was delicious. The presentation of the food was very nice, so very unfortunate that the food taste was below average.

Not a great experience sadly. The service in the restaurant on the second night of our stay was unacceptable and we were totally sidelined for a corporate booking, despite being the first people in the restaurant - not ideal when you have young, hungry children. The mid-stay cleaning didn’t happen and there was no communication as to why, despite being told on check in that this would happen on the Tuesday. We had two babies and a young child in our party and it was essential that a certain standard of hygiene was met. There was a discrepancy in the prices quoted in the literature for things and what was the actual price. For example, I was quoted €50 by the staff for our transfer from the train station but had to pay €60 “because it was Sunday”. Surely that should have been communicated to me ahead of time? Also, it said in the brochure in the room that breakfast was €22 but the actual cost was €25. They also tried to charge for my son’s breakfast, despite it saying under 5s are free. Via email in the lead up to our arrival, I asked for there to be a steriliser (among other items) in our room a total of three times. When we arrived it was not there and I had to ask once again. We had no bin bags and no dustpan and brush in the accommodation, which was poor. There were no pool towels in our room, despite being told there were. When we asked for these at reception, there was a lot of confusion and they took a long time to come. The restaurant menu was the same every night, with only four options that felt like not a lot of choice and of those choices some weren't available on the first night. In summary, we felt the service we received was poor. We travel a lot and we feel that although you advertise as a “family friendly” destination, this is not what we experienced at all. I am yet to receive the €100 cleaning fee reimbursement, plus the extra money back from our room rate that the manager said would be coming to us when we checked out last Wednesday.

Just had 4 days at this gorgeous chateau. Not pretentious in anyway. Friendly staff who speak good English. Grounds and pool to die for . The smell of jasmine is intoxicating . Our apartment was beautifully decorating and had everything you need for self Catering . The surrounding area has excellent restaurants within a 6 mile radius. The Chateau provides good recommendations and will book for you. Just stunning