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Leggi le recensioni degli ospiti sugli hotel di Cape Winelands

Devonvale Golf & Wine Estate
4.1/512 Recensioni
While I had no issue with the room and the breakfast offered as part of the deal was very good I was totally irritated with the establishment before I arrived. On making my reservation I requested that I be able to check in a little earlier (check in was only at 3 pm!) as I had to be at a wedding nearby that was starting at 3. All I wanted was the room for an hour before to give me time to change and prepare for what was a formal occasion. The hotel did not even both to respond to the request which was made weeks before and when received my confirmation a few days before check in I saw that they had just ignored the request. I contacted them and they told me that I would need to pay a further R750 should I want to check in early! They said they would try and accommodate me to check in at 13.30. Needless to say I flatly refused this daylight robbery! The room was R2 410 per night for a check in a 3 pm and check out by 10 am. Caclulate this and it is R120.50 (including breakfast) an hour yet they wanted R500 an hour just for me to check in a little earlier to dress! They have the excuse of if they can get the room cleaned in time! For heavens sake how difficult is it to have your staff clean a couple of rooms first if you know you need them sooner? Also, are they paying their cleaning staff more for just doing their normal job and cleaning one room sooner than others? I doubt it! They did let me in a little sooner and at no charge which I would always have refused anyway but what was very obvious was that the hotel was extremely quiet and not busy at all so what was all the fuss about? Another attempt at conning for an extra few bucks? All quite sad really as the room was nice enough and the breakfast was good. The staff in the reception were friendly however the overall ”vibe” on checking in is very formal, the staff in the dining room were very pleasant and efficient.
Protea Hotel Stellenbosch and Conference Centre
4/548 Recensioni
Newer again!!!! Not a Marriott Standard at all! This hotel was a very bad experience. I can not see why the hotel was described as ”modern”?! Nearly Everthing is old and they are so many parts that smells bad. We trusted the Marriott brand, but were extremely dissapointed. At reception it smelled but I couldn´t identify it.. Everything is dark furnished and not really friendly. The room we had was C07. Nice size and view. But this was it! The bath tub which was supposed to be white was rather reddish/brown, never would have used it- the sink of the washing table was brown/black. The shower smelled badly, I only entered it with bath shoes and tried not to touch anything- When we arrived the corridor was not cleaned, feathers of any not identified birds, and some old used tisues. In the wardrobe as well, there was garbage from the guest before ? When we walked through the corridor we saw other rooms which were about to be cleaned and we saw the old matresses, without the cover. They were dark yellow/brown. I didn´t want to think of how old this mattresses were :(( disgusting. We wanted to use the pool - the good thing: it is really big. But when you want to go, you need to ask for pool towels, why they are not in the room from the beginning, no idea- So we had to organizw the towels. They were in the size of hand towels?! I was not able to use for my whole body. Why is this named a pool towel ? There are some old plastic sun chairs around the pool - Obviously with no covers. So we tried to use the ”pool towel” but I could only sit on it, it was too small to lean down on the sun chair.... So not really a nice ”Wellness Eperience” to sit on the plastic chair on a small towel. The water seemed to be clean and it was nice to swim. But if you use swimming goggles you see things on the floor which you do not want to see. All dirty. You need a pool cleaning machine to get this brown this off the bottom. But apparently this is not used here. The side of the pool is old and the there were broken Tiles outside, when you try to get out. I had to take care not to hurt myself. One evening we came back late from dinner and were told the the ceilling from our room came down. Apparently a water problem. I saw the whole and took a foto! I couldn´t believe it!!!! Luckily we were not there, and good luck that it happened at night. BUT the hotel was not able to inform us during the whole day. So we had to pack our staff at 22:00 tiered as we were and got moved to another room- this was named executive. (nr 104) The room has a nice view and it seemed to have new furniture - but I was wandering where the bad small of the toilet came from??! We did not find out. There was not a possibility to open the big window. Only a verry little part of it. (a very small window flap) and this didn´t help. In the middle of the room was a little bath tub (new- yippi!!!) but when we wanted to use it, the water was only coming out a bit more than water drops. And there
Sanbona Wildlife Reserve
4.8/566 Recensioni
Back home from our Safari at Sanbona what a wonderful experience. All the staff were exceptional and could not do enough for us and all the guests. The food was out of this world and the quality was top notch. Our accommodation in Tilney Lodge was spacious and well appointed. Outside shower was a novel addition which we did try. The crowning glory for us was our guide Jordon who took us on 2 drives a day. Not only was he respectful of the surroundings, animals, flowers and fauna but also the guests. The animals we saw was stunning, a lion kill of a giraffe was unexpected but it is the circle of life and not to be forgotten. The 3 night stay was magical and we were really sorry to leave. We will return one day.
Spier Hotel and Wine Farm
4.4/573 Recensioni
Il posto è bello, immerso nel verde con giardini tenuti bene anche se al momento molte aree esterne sono in rifacimento. Purtroppo ciò non basta. Le camere sono grandi e i letti sono comodi ma si sente odore di vecchio. Sono fredde, il climatizzatore non riesce a scaldarle anche a causa degli infissi vecchi che non chiudono perfettamente. Nel bagno sia la vasca che la doccia non sono dotate di telefono staccabile e risultano scomode oltre che fatiscenti. L’unica zona molto curata è la hall con mobili e supplementi di arredo, di gusto. Anche la sala ristorante e colazione sono spaziose e con grandi vetrate e ci sarebbe piaciuto godere la vista sul giardino ma ci hanno relegato sia per cena che per colazione nell’angolo più buio della sala solo perché a loro detta era l’unico tavolo da 6 persone. Un servizio attento avrebbe unito due tavoli e accontentato gli ospiti. Alla reception al nostro arrivo alle 14 ci sono stati dati dei voucher per la degustazione dei vini locali senza spiegarci che la degustazione poteva essere fruita solo fino alle 15 e potete immaginare il disappunto e il dispiacere quando alle 18.30 ci siamo recati al wine tasting, perfetto prima della cena, e abbiamo scoperto che era tutto chiuso! Da notare che in tutto l’hotel (tranne in un piccolo spazio fuori dalla hall) anche nella zona degustazione all’aperto è vietato fumare, il che non si sposa perfettamente con l’idea di un momento di relax che coniuga un calice di vino e un buon sigaro, che in vacanza ci sta! Tra l’altro la mancata degustazione non è recuperabile nemmeno cenando al ristorante interno, dove, non solo mancava una delle bottiglie più pregiate che abbiamo richiesto per cena, ma non c’era nemmeno un sommelier o un cameriere deputato a consigliare il vino e/o a guidarci nella scelta. Ci è sembrato tutto un po’ fintamente ricercato ma con poca attenzione al cliente e assenza di mezzi e servizi. Non ci ritornerei.

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