Twelve Apostles Hotel & Spa

It was perfect

Was not a great start when we arrived at the gate with my European friend in a luxury car and the security asked me if I'm the Uber driver. Shocking And very uncomfortable does not mean because I’m a person of colour driving a luxury car that I’m a uber driving shocking please inform your staff accordingly. We had snacks and a drink in the leopard bar before going down the the restaurant for lunch drinks was good but I think a margarita should be served in a margarita glass not a whiskey glass it’s a 5 star hotel. The snacks and service was excellent. After we had lunch the service here was also excellent the manager very kind came to check up on us and our waitress Sisonke was just exceptional. Food was good nothing special fillet was overcooked. Lamb was really good. Deconstructed crème brûlée texture was a bit off and not smooth the creamy as it’s supposed to be over all we had a great time because of the amazing service In the restaurant. Thanks again Sisonke and all the team

I booked a “Mountain view room” at the Twelve Apostles Hotel (an expensive upgrade), and it proved how important it is to read the small print. It claims, “impressive views from your balcony”. From inside the room, it is almost impossible to see the “mountain”. The balcony is only just big enough for a small table and two chairs, and you have to take it in turns to see the “mountain” as only one chair faces in that direction. Another problem with the non-views inside the room is the permanent misting of the double glazing, where the seal between the two sheets of glass has failed. The three sets of floor-to-ceiling windows have wooden shutters that are ineffective at blocking the light from outside. With sunrise at about 05:30am, your room is flooded with light, making sleeping difficult without a blindfold. The sea-facing public rooms are smart, but my room looked dated. The staff are well meaning, but rarely get it right first time. You ask for cold milk, you get hot, you ask for Earl Grey tea, you get English Breakfast, you ask reception for the bottle of water the people servicing the room should have provided, and no-one brings it. The face flannels in the bathroom only get replaced sometimes. The tea bags and the coffee capsules in the room don’t get replaced…and someone comes to check the room has been serviced properly, and they don’t notice the errors either. It's a fabulous location with impressive sea views, but the food does not match. The sushi was soggy, the “fine dining tasting menu” – tuna tartare, mushrooms, roast chicken – with more mushrooms, venison, and dessert was neither fine nor very tasty. The Leopard Bar was the stand-out exception, and the breakfast was good, if they decide to take your order. I had to get up from the table and ask more than once. For the single traveller (I was avoiding Christmas for reasons I need not go into), the ‘do not disturb’ sign actually said “We’re still sleeping”, and the turn-down service (on request), provided two sets of slippers and dressing gowns, just to rub it in! (If you have to request it, surely they can see the room is single occupied. "No plans on Christmas Day?!" was another insensitive question asked with incredulity. The last day was like the others. I was given a different room to shower in after my check-out time, a standard room that was much nicer than my supposedly more expensive upgraded room! When I opened the door, two room service staff were relaxing in two chairs. “Wrong room” they said. I said “The key wouldn’t open the door if it’s the wrong room!” (The room number was also written on the card holder.) They looked puzzled but left. “Phone reception when you want me to collect your bags” the helpful porter said. I called. No reply. I waited and called again “We’ll send someone straight away.” Ten minutes later, nothing. I called again, no reply. I had a plane to catch, so I went to reception. “Sorry, we only have one porter. He’s com

Dear Jade & Megan I am overwhelmed with gratitude for your help in organizing my daughter’s 21st birthday party. You and Megan really outdone yourself from the minute I made the booking for the party till the very end. Thank you for all the advice you gave me, it was appreciated. Your commitment, creativity, and hard work made it a truly memorable event, and everyone is still saying how warm intimate and relaxed it was. From the delicious food, Jean- Pierre, and his team Pumla, Khungeka, Mfusi that was so helpfull and friendly to the delicious cocktails everything was just perfect. Thank you again it’s sooooo appreciated and I will have an event at the hotel again I would like to wish you a Blessed Festive Season and All the Best for 2025. God Bless!

From the pick up at the airport to check in and check out, the service at this hotel is incredible. The staff - housekeeping, waiting, cabana, front desk, concierge - are all extremely friendly and attentive. There was nothing they couldn't sort out. Every meal I ate at this hotel was great - from the high end Azure Restaurant to the breakfast - also, the Leopard bar atmosphere is great. I am not a huge fan of views but the view from the Leopard Bar at sunset is beautiful. Lovely Negroni mixed by the bar tenders and a very accommodating Hostess. Loulou, the driver took us to Restaurants in Camps Bay and was always there when he said he would be to pick us up to go back to the hotel. Imran, very kindly took me out cycling on the complimentary mountain bikes and showed me all the local routes. We will return to Cape Town, as there is so much to do, and will only stay at 12 Apostles.