Utente ospite
8 novembre 2024
We booked an Executive Suite for 4 people in May for our November stay. This is one down from the Pent House, we saw the photographs on the site. We booked and paid for 50% up front, also requesting an airport taxis. Upon getting to the hotel I noticed the room had been down graded to a superior king room for 4 people and the cost had been increased for both the room and the taxis. Upon questioning this, two receptionists were forcefully pushing the fact that the room was better for us as they were more private than the executive which was more open plan. They also suggested that the taxi I booked was only for two people not 4. I got out their confirmation which proved that I had always booked the room and the taxis for 4. We were then told that the executive suite had someone else in it and we couldn't be moved now but they would only charge the agreed price. The staircase had a seriously bad smell of sewage and one side of the hotel has noisy building works that starts very early on. We went with a friend who also booked a room for 4 and again they were charged more than their agreed rate. I was really looking forward to staying here for our last night and our friend also for her last 3 nights, but the smell of sewage, the building works, the increase in the agreed rate and the way that we were mislead with the tiny room we stayed in. I will be honest it felt like a Con. We stayed at Gorgeous George for slightly less on our first night in Cape Town and I will be honest it was a far superior and trustworthy hotel!
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