The Coach House

Small single room. Clean and tidy. Bathroom and toilet is also very small. A sliding door for the toilet . Very close to city centre, high street and department store . Excellent location. Few minutes walk to bus terminal .

Room service was a bit sketchy. Otherwise very fine, clean accomodations.

Very clean ,excellent Canterbury location,very helpful people, I would recommend to everyone

Room was like described as mentioned, bed and shower was very clean however the mugs and kettle was slight dirty, i could not hear other guests in my room however the floor was extremely creaky so i could hear the guests upstairs walking around. Other than that the staff where friendly and happy to explain their procedures and as a very last minute booking i felt i had received value for money!

Great location to see Canterburys many attractions with limited parking in a offroad location out front. The hotel is a very old so those with access issues will be strongly tested. There are many stairs and steps to negotiate within and even access to the shower and toilet can be a challenge. Never the less its a short strole to the Cathedral through ancient streets that display both charm historic insight.

Mistakingly thought there was breakfast. Not so, and the options close by are fairly grim. For the price and I’m comparison with other, peer places, breakfast is standard and should be here as well.

The mattress was extremely uncomfortable resulting in a mostly sleepless night. The description claims that room 1 has a private bathroom. In reality, there is an en-suite shower and basin but the toilet is in a completely separate location, accessed by leaving the room and descending a few steps down the main staircase past another guest bedroom, where there is a door marked "Private" giving access to a tiny toilet room. The property is very close to a noisy road. Take ear plugs. There was nobody present to attend reception on check-in or departure. It was all done by text/phone. I'd booked 2 nights but checked out after 1 night and paid to stay somewhere else. The Coach House still charged me 80% of the total 2 night bill, despite sharing my reasons for the early check-out.

Overall very enjoyable stay. We did not have breakfast as we preferred to eat out. Stairs are a little bit of a problem when carrying bags due to being very narrow with tight turns. Checked in late and code and instructions on how to find room were excellent. Would stay again.

Despite being assured that late check-in instructions would be provided they never were even after a reminder. So we ended up sitting outside for 15 minutes while it was sorted out. The ‘private bathroom’ was a shower and a basin in the corner of the room and a WC a few steps down the main stairs. Not my idea of private. It was like stepping back to the 80’s but not in a retro way.