Castle House Hotel

酒店服務很好 早餐品種雖然不多 但很有英國風的感覺 唯一缺點就是 酒店只有兩層 帶著行李上樓梯會有點麻煩 因為樓梯位置比較窄

The stay was spoilt but there are advantages. The location is very easy to find, it is next to a relatively busy roundabout but we were on the city side of the hotel so could not hear it. There is parking on site, which is a real bonus for city stays. Location, very good, you are a 5-10 minute walk from the historic centre and a very short walk from a fantastic local pub. We had the family room and it was a good size with a double and two singles. The beds were not crammed into the room and there was a cupboard for storing bags, hanging clothes which had a safe and fan in too. Beds were comfortable and clean, with nice pillows too. Tea and coffee in the room, good towels and soap in the en-suite bathroom. Bathroom had a good shower, rainfall, and was clean. So all we wanted. The room was hot and we could not turn off the radiators, but we could open one window and being away from the main road it was not too noisy. Breakfast was a good range of cereals, boxed, or granola which had a good range of berries and nuts to add. Croissants and rolls, toast on request, good range of spreads too. All we needed for the start of the day. There is a bar area and this is where we are not too pleased. It closes at 10pm and we decided to end a long day there with a nightcap. There were no prices advertised and hotel prices can be more expensive, we accept that. Although you are meant to get a 10% discount as a resident. Four large drinks, which presumably we had the discount applied to cost as much as the same drink in a five star hotel and twice as much as we had been paying nearby. I work in London so I am used to high prices, but they usually come with atmosphere, service etc. This did not and if we had known (no prices on show) we would have stayed in the wonderful pub just 3 minutes away for our nightcap. We did contact the hotel after we left to check the charge was right and apparently it is. So although the stay was good it did add a sour note to our visit. Our advice if you want to return to the hotel for a nightcap is don't. There is a really good pub nearby with music and a friendly atmosphere or take a drink to your room (the atmosphere will be no different but you can be in your pjs)

The room we had was extremely hot and you could not turn the heating down. The bathroom floor had broken tiles which had been poorly fixed and still sharp. Please change the tiles before someone cuts their foot. The mixer tap in the bath did not work and you had to sit in the bath and hold downthe button whilst the water was running. The water is extremely hot and is dangerous. At night the pipes in the room was knocking and making noise, so you did not sleep at all. In the morning the breakfast was the worst continental breakfast ever!.. My wife never even got the toast she asked for!. As a returning customer the hotel needs maintenance and we used to get a cooked English breakfast but instead now you get an awful continental breakfast, the worst iv ever had!.

The best thing about this hotel was the location - couldn’t fault it. Unfortunately, there were lots of aspects of the hotel that we felt just weren’t ok for somewhere charging these prices. The main issue was the staff, from the moment we arrived, it was clear that most were disinterested in their job. We were disappointed to find that the breakfast was continental only (not something made clear on ***********). We asked for toast, they asked what kind we’d like and we said white. When it didn’t come we asked again and they said there was no white. Which is fine, but the same happened the following morning too. The hairdryer didn’t work in our room. My partner went to reception for them to plug it in (it worked), and hand it back to him saying it was fine. We tried again in our room, it didn’t work in any of the sockets. He went back and overheard the manager saying ‘what’s he complaining for - it works!’ We were then advised to not ‘wave it around’ or ‘use a brush to style with.’ The only way we could get it to work was if he held the plug into the wall while I used it.. and then it became incredibly hot after 30 seconds. I don’t understand the stand-off attitude and why we couldn’t be given a different hairdryer - it clearly was faulty and they knew it. The room we were in was large but with only one small window (and the smallest tv I’ve ever seen!) I echo what another reviewer says - in the night it was SO hot I couldn’t breathe. Awful ventilation. We also had a drippy tap and the bathroom door only shut when slammed. When we left, the staff were sat having breakfast and didn’t even come over to the reception to take the keys or ask how our stay had been. Overall I feel that this hotel was once probably lovely, however maybe the owners have stepped back a bit and the people they've left to run it just don’t really care. It’s also very interesting how the hotel has no presence on this page - not even to acknowledge reviews, let alone reply. Says a lot!

Short walk to city centre and on-site parking. But, located next to a busy roundabout. Poorly maintained building, dirty and damaged equipment in room. Moved by staff, but second room not much better. Breakfast very basic, even by continental standards.