Eden Hôtel & Spa

Gli unici motivi per cui ho prenotato questo hotel erano la posizione, il prezzo e i servizi della spa, ma a quanto pare ho preso la decisione sbagliata. Abbiamo avuto la peggiore esperienza in assoluto in spa: l'area era sporca e umida, chiaramente bisognosa di una ristrutturazione completa. La porta della sauna non si chiudeva bene, lasciando entrare aria fredda. Non c'erano asciugamani, personale ad assisterci e nessuno che rispondesse alle nostre domande. Abbiamo dovuto tornare in camera con le pantofole bagnate, passando per la reception – immagino che a loro piaccia che puliamo il pavimento con le pantofole bagnate! La colazione era scarsa e le camere non erano insonorizzate. Non sono riuscito a dormire tutta la notte a causa del forte rumore delle persone che entravano e uscivano. Nel complesso, sappiamo che non è un hotel a 5 stelle, quindi per quello che abbiamo pagato, direi che è stato comunque accettabile.

We booked this place for the pools, the spa and the parking. Upon arrival we were told the parking is full, we don't have breakfast although I showed proof in app and in my emails. After getting to "our room" we found it was already taken (there was an upon luggage on the bed) and we were informed someone got upgraded to our upper floor room with breakfast and we got their lower floor room (without breakfast, which would explain the initial confusion ). They asked for a credit card for the mini fridge goods but our mini fridge was empty. We didn't have enough towels and I literally had to bring them up myself. The upper floor/outdoor pool (the oke in the first picture of the hotel) needs to be booked the same day and has 10 spots only with no booking limit per person and the spa/massages were fully booked (with only one 30min available at 7:15am and we are a couple) needless to say we didn't get to enjoy neither. We used the sauna and there were no towels, although mandatory to use in the sauna as per their sign, no water to rehydrate and no water to pour on the stones for steam. We didn't go to the indoor pool initially because of screaming/shouting kids although there were signs with instructions for a quiet and relaxing area. Honestly, I feel like we were scammed 😪 would never stay again and really wished we booked another place especially given the wide variety of beautiful Hotels in the area. Moreover the room didn't have a ceiling light but just ambience lamp, ours was constantly flickering so we turned it off and spent our time in the semi-darknes (room 325).. The breakfast was good and the staff lovely, we interacted with Joao (upon arrival with the big mess up, he was very helpful and apologised many times), Manal and Nabil and they were all great and very helpful.

the swimming pool is very hot over 32 degree

Великолепный отель! Чисто, уютно, удобное расположение, отличный спа.

Le personnel est serviable, sourriant est tres aimable ce qui a rendu notre séjour agréable. L'hôtel est bien situé, le petit déjeuner copieux avec beaucoup de choix. Le parking souterrsin et très pratique et très apprécié. Le seul bémol à nos yeux, c est le manque total d isolation des fenêtres. Dans notre chambre (302) il y avait un peu de jour entre le joint de la fenêtre et le mur, du coup nous avions l impression qu elle était ouverte. Nous entendions le bruit de la rue la même chose, heureusement, ce n est pas une rue trop bruyante. Le robinet du lavabo est un peu court pour arriver à mettre les mains dessous, mais il y a tout ce qu 'il faut dans la salle de bain. Nous reviendrons dans votre établissement et nous le conseillerons même à nos amis. Qualité prix excellent, en tout cas pour la période ou nous sommes venu. Merci

L’accueil de l’hôtel qui donne mon idetneite et numéro de chambre a des inconnus ! Lit sale !