Résidence Pierre & Vacances Cannes Verrerie

非常方便 有廚房餐具微波烤箱冰箱一應俱全 周邊環境優美 配有泳池花園 免費停車 適合度假長住

Isabelle was so nice to us. We appreciated it. The view is excellent. The beach is right across the street. I loved walking for miles along the beach. Tons of places to eat and shop. The only thing is I sent a message and they never got back to me during a 2 night stay.

When we first arrived at the hotel, the reception wasn’t open, so when we saw that we got the wrong room we couldn’t change before the next day.. And when we came to the room, we had to make the bed ourselves, and it wasn’t clean sheets either (had stains and shoe marks on them). In the bathroom we had one towel each, and we asked to get them changed after three days, we got told that we had to wait 7 days to get new ones.. And when we finally got new towels, most of them were dirty. And with toilet paper, when we got there it was half full with paper so when we were out, and asked for more, we got told that we had to buy our own. Also when we got back to the hotel after a day at the beach we could tell that someone had been in the room, and been through our things.. (This happens so many times, that the last nights we stayed there, I didn’t feel safe at all). We also ordered a package to the hotel, after we got the green light from the reception themselves. When we got a message that the package had arrived, the reception denied that they got any post that day and wasn’t helpful at all. We asked if they please could look if any other person had received the package. The receptionist just looked for 2 seconds, and said no. Then we asked the hotel next door if they got it delivered there, but they didn’t.. Then when we went to go back into our hotel we could see that they had our package in their hands. Looked like they were gonna take it for themselves. I saw the earlier (bad) reviews, and the hotel have responded that they are sorry, and are going to do better, can’t see that they have at all! A really long review (had a lot to say), but my point: Stay away from this hotel! It really was hotel from hell for us.

Unfortunately I booked this apartment not realising it didn't have any AC (my fault), however after kindly asking to cancel the booking and get refunded within 24hrs of making my booking I was told that it wasn't possible. Having explained the reason why i.e it was unusually warm at that time of year and I had a 2year old child who would need AC. I was told that no refund was possible. I accepted this, However after making the booking I was then asked if I wanted bedding for a further €40, after cancelling the booking I was told that I wasn't eligible for a refund on sheets and towels that I hadn't even used. Long story short these people who manage this property have the WORST customer service, are rude and I advise anyone thinking of staying here to go elsewhere. Disgusting behaviour. AND looking at the other reviews there are many many others who feel the same. STAY AWAY