Mekong Rustic Can Tho Hideaway

We had a nice and relaxing stay in Mekong Rustic Can Tho Hideaway. The owner is very friendly and wants you to feel comfortable. We got to go through the garden with her and her sister; who is the gardener; were we got to try several pieces of fruit. The accommodation let us use the mountainbikes for free, which was a fun way to experience the environment. We also went on a bout tour to the Floating Market with our guide Lavie, a nice girl who was really passionated about it! The word hideaway is a really true one you are surrounded by nature, but on the other hand it is to far from the city to go by bike. Luckily they prepared us a delicious dinner.

Don’t make the mistake we did. Two days before checking in we were told this accomodation was closed and offered to move to their “lodge” up the road. I assume they have recently taken this over as it seems to be previously listed under a different name (rach sao eco garden). On arrival at the lodge it was immediately apparent they were not set up for guests - and we were the only two they had in the entire place. Issues so far have included: - the pool was lovely although it seems all of the staff had their children with them and they were swimming. This isn’t an issue for us at all (and absolutely no blame on the staff!) but it did add to the feeling we were a major inconvenience and not at all planned for - dinner was absolutely inedible for 1 of our dishes which came out 20 mins after the first one. The chicken was basically solid. It was like chewing a tire. We got one drink with dinner and no others. There is a mini fridge in the room but it was brand new and the room wasn’t powered when we arrived so…nothing was cold. We also can’t leave here as it’s so far away and we don’t have transport. Therefore I’m just going to have no dinner since the first meal for my partner had shrimp (allergy) and the second couldn’t be eaten at all - there are no instructions in the room around power, now to turn it on, how to activate the aircon, toilet paper, the shower etc. We are doing a lot of trial and error - in the process of agreeing to swap we were not told there were absolutely insane stairs to get to the room. I have a physical disability. This was important info that should have been shared. They look beautiful but are a severe hazard - no wifi which is a feature of the original location. - there is no way to contact anyone from the room. No phone or info on where they are to be found. We don’t even know if anyone is on site over night I am very disappointed to know I’ve paid the same price for a very subpar experience. I was so looking forward to the original accomodation but should have gone with my gut and booked a hotel. I do want to emphasise all staff have been extremely friendly and I have no issue with them.