Utente ospite
31 gennaio 2023
We have never gave bad review but today we have to. We booked 9 rooms for 3 nights here. We came early around 10:30 in the morning, very rude dude in the front desk kept saying we can't get in until 2pm. We didn't expect to get in sooner than 2pm but it seem he was not happy with too many people (18 people) around the lobby too early. The hotel is super old, dark and dirty. You can see layers of dust everywhere, spiderwebs at all conners. Lot of guests are smoking inside the hotel (Lobby - No smoking area) They gave us 6 rooms first (3 rooms later whenever they are ready). My room was on the 3rd floor which is where they do body massage business on the same floor. It was terrible, my room was badly smell, dirty, creepy and wet. I couldn't think twice, left the room and went to the lobby. When i reached to lobby i already saw all my people from my group down there - they just left their rooms because same reasons. We have been staying hotels all over the world and never seen any hotel that bad. We left the hotels and stay at other hotel nearby. Called agoda to try to get the money back. The hotel manager there kept telling lie to Agoda and refused to cancel our bookings. We lost all money for 9 rooms x 3 nights, but we glad we did. Worst hotel ever
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