The Royal Hotel Campbeltown

Friendly reception staff - Thank you Alison for your local knowledge and help. The restaurant was warm and the food was excellent. I had the steak and would thoroughly recommend it! A great thank you to the serving staff especially Margaret Ann who was very friendly and helpful. We had a drink in their bar which had a lovely atmosphere. We stayed for the weekend during Storm Bert in November and had a large room on level 3 (38) which was warm and comfortable. We will stay there again

Untrained young staff who are quite frankly rude and lack the basics of simple training. I'm local, and this week's visit was my last try out of six (I believe in more than 2nd chances), and I'll never go in again and I bring a lot of family and friends who are on holiday. This visit we sat for 12 MINUTES! with no greeting whatsoever. One waitress was behind the bar and saw us, no acknowledgement. There was a table of eight and two tables of two, middle of the afternoon, so not busy by any means. If they were delayed, all it would have taken was a simple polite hello and we'll be right with you. We walked out. The other visits have been increasingly on getting my ire up with lack of friendliness. Went in one day for coffee and scones and she said, I have no cups. Excuse me??? When this place opened, it was brilliant with well trained staff and I loved taking people here. The scones are the best in town. This week I have officially given up until I hear from locals that it is good again. I do not like rating a local place like this, but it is getting ridiculous.

The hotel is in an excellent location. Our room was great but the rest of our experience was underwhelming. No muesli at breakfast and they ran out of china cups and asked us to use paper takeaway cups. Dinner menu very "pub grub". Black Sheep bar closed 22.30 first evening and before 22.00 on second evening. Overall a nice bunch of young people who seemed to lack training and direction. Not what you would expect from a hotel where rooms are around £250 per night.

Food was amazing, the steak was one of the best I have had. The atmosphere was good, with nice décor and all the customers seemed to be having a relaxing time whilst eating and the staff were fab, service was very quick and all of our expectations were met.

Absolutely scandalous pricing and certain members of the restaurant staff were clearly not trained to handle customer service relations , I seen countless parties turned away by a young waitress after alleged booking over sights , I watched on in disbelief no accommodation was made for these parties and the potential revenue they would bring

Overall, this is a well-situated hotel right opposite the harbor and the rooms are clean and of good size. However, it is expensive and many of the staff need more customer service training. Our room (21) was a corner room which looked right onto the harbor and both it and the bathroom were larger in size than I was expecting. Comfortable bed and big fluffy towels were a plus but due to the customer service experience and the price, I wouldn’t stay here again.