Holiday Inn Express Washington DC East-Andrews AFB

The hotel was in a cul-de-sac among other hotels. Felt very safe there. Rooms were clean and breakfast area was spotless. Good variety for breakfast. Staf was courteous and very friendly. Front desk clerk, Preston, was absolutely fantastic. He is extremely patient, friendly, and would go above and beyond for the patrons. Overall stay was excellent and i would certainly stay here again!!!

There was an employee named Theresa at breakfast. She came over and talked to us very kindly and gave us some helpful information She was very sweet and made our day. The breakfast was not very good, but convenient to grab and go.

So to begin this was the nastiest hotel I’ve ever stayed in. I’m not from the area so we traveled from New Jersey to get to this hotel for a concert event. To warn anyone this was room 302! To start with the laundry list of issues room was super small for the price, the door handle to the room was literally loose , the rooms toilet hardly flushed, the shower was cold the entire time we were there, the fridge didn’t become cold till the second day we were there, the tv was unusable due to it have a ton of lines in the screen, all of the outlets in the room are a definite fire hazard as well as being loose, the WiFi in this hotel was absolutely unusable, there were stains on the walls. All that is on top of the staff being beyond rude and claimed my complaints were essentially void because I had just gotten there. When I brought up the issues they did 1 single attempt of looking in the room one one of us in the room was currently naked and getting out of the icebox shower. Then seemingly got upset because I turned them away for obvious reasons. Long story short if you want to disrespected and ignored in a disgusting setting this is the hotel for you.

It's was a good stay. Staff was awesome. Pool needs some updates along with the outside paint job. Room was good just a place on the wall where it had been patched but not professionally done. You could see the crack patch and it wasn't sanded down well.

This hotel was wonderful! Preston, at the front desk, was very attentive. The shuttle to take us to the metro and pick us up was convenient, accommodating, and timely. The breakfast was outstanding! Teresa was on top of the food and was so helpful and informative. I would come back here in a heartbeat!

The house cleaning and support staff were great but the young man at the front desk could be pleasant but spent the majority of his time walking around monitoring everything that we did. We were there for a tournament and the kids were not out of control but we were constantly reprimanded for running, being loud (in the middle of the day), and even I was told that I could not eat my carrot sticks in certain areas of the lobby. Interestingly enough, other hotel guests were not questioned or reprimanded when doing the same things.