Cambridge City Rooms by Paymán Club

New to the City Centre. Equipped . One comment is that they should de odorize the room for the next guest .

There is no front of house staffing here, so access depends on being able to open a combination box on the side of the building. This (self-evidently) requires a combination to be provided. I had not been given the combination or any instructions for how to access the property before I arrived, so I was stuck outside for over an hour in 30 degree heat whilst a series of phonecalls to the provider went unanswered. This was bad enough already, but worse was to come. Eventually - i.e. after about 45 minutes of fruitless phone calls and messages, I was given a link to click on "in order to confirm my booking". This was the first I had heard of needing to confirm anything, as the accommodation had already been arranged through my university, and I had heard absolutely nothing from Payman club. Notwithstanding that my university had already arranged the booking, I then had to go through a lengthy process of providing a whole range of personal details that I'm not sure were necessary (or indeed in compliance with GDPR), including scans of photo ID. This whole process took a further 20 minutes. But as I say, worse was still to come. The final straw came when the provider asked me for a £100 security deposit, on top of the £250 or so that had already been paid to stay in the room. I was assured that this would be returned after my stay, and so in good faith I paid the £100, expecting it to be re-credited to my account on departure. However, I was very wrong. I checked out of the room on 6 September and left the key in the "Returned keys" box by the front door (which incidentally does not have a lock on it!). I chased up the return of the deposit on 7 September, having heard nothing, to receive a reply confirming that the funds would be returned in 14 business days. It is now over a fortnight since I stayed in this place (the only positive of which was that the room was at least tolerably clean, though it smelled damp because the ensuite extractor fan did not work). I am STILL waiting for my £100 deposit to be returned as promised. I have chased this numerous times by text and phonecall, but to no avail. There is absolutely no reason for the provider to keep hold of my deposit for so long: in the meantime they have had the benefit of £100 of my money that I was not told in advance that I would have to pay, and which they are withholding unreasonably. DO NOT STAY AT THIS PLACE. STAY SOMEWHERE ELSE.

It was good option for stay in Cambridge

I would have liked to be informed about the stairs

WIFI stopped working after couple days & wouldn’t come back on before I left. Service couldn’t help. As I was traveling for business this was a major inconvenience. Sockets not sensibly placed. Mold in the bathroom & the shower was leaking.

Would have expected a little better given the price. Good location and service. Mattress was shocking. Window did not fully close. Noise in room was loud due to buildings boiler location. Finish in room was poor. Travel lodge up the road is comparable in price, and at least the finish there is good. Shower worked; redeeming feature. Overall, would only return if no other accommodation options.

Bin was not empty for three days Needed new towel every day Didn't change towel day 2

The room was very comfortable and cosy. I stayed here for two nights and I enjoyed myself. After working hard for two days was just what I needed. Will definitely book again.