Hotel in zona Westgate Centre, Cambridge

L'hotel è in una posizione decente, molte opzioni alimentari intorno. La stanza era standard, pulita, il letto era buono.. aveva una microonde e frigorifero. Il colazione era buono per qualcosa di veloce da mangiare, i bambini amavano le waffle di cioccolato. L’unica domanda che avevo era con la signora anziana al divano, e ho cercato di controllare un’ora prima, perché mia moglie non si sentiva bene, e lei ha indicato che non erano disponibili camere, e lei era nel suo ufficio e dietro una barriera di vetro. Anche quando le ho detto che avevo un disturbo auditivo, non è venuta a vedermi al vetro. La stessa donna era al checkout, avevamo chiesto un checkout alle 12:00, mentre eravamo in un torneo di hockey e il nostro gioco non era fino alle 4:00. Lei disse bene, ma le ragazze continuavano a baciarci sulla nostra porta e ci chiesero di andarsene, quando abbiamo chiamato il desk, lei ha cambiato idea e ha detto che dovremmo uscire alle 11. Ho controllato la prenotazione per la notte successiva e l'hotel era vuoto. Non ci dica una cosa e faccia un'altra, davvero? Ho appena trovato che ha messo un gusto amargo nella bocca dal momento che siamo arrivati fino al momento che abbiamo lasciato.

Molto vicino all'autostrada e il personale è amichevole. Buon colazione anche.

Io consiglierei molto questo hotel. Era perfetto per la famiglia, le coppie e l'affare. Il personale era sorprendente! La colazione era un buffet e era incluso nel costo del soggiorno, gusto alimentare e varietà eccellente!! La piscina aveva una temperatura perfetta!!

La stanza è pulita nel suo complesso, dovrebbe essere tutto. Il ristorante può entrare direttamente dalla porta dell'hotel. Si stima che sia un ristorante collaborativo. Le cose sono generalmente. Il ristorante si sente insufficiente per aspettare per molto tempo. L'atteggiamento del cameriere è generalmente. Ho aspettato un colazione di 40 minuti per il più semplice colazione occidentale, Ho fatto un'altra visita.La reception dell'hotel è buona. L'hotel è un museo all'altra parte, ma non siamo andati, è stato per una breve notte.

***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

The place is spacious, very clean, nice view on the 18 floor, have all amenities stove , fridge, washer, dryer , gym and swimming pool. The host very friendly and was nice. I will definitely go back again . Also the price is reasonable and affordable, it is like a condominium, not like a hotel. Thank you.

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

Molto pulito e non puzza male neanche la stanza è coperta. La stanza è spaziale e luminosa. Ma il condizionamento dell'aria è un po' rumoroso.