Four Points by Sheraton Cambridge Kitchener, Ontario

The room had a strong chemical smell and we could not open the eindows. The facility is clean but dated

We were woken up by drills and pounding at 9:30am after a long day of driving the day before. Went to leave long before our check out time and the elevator from the fifth floor was not working upon us leaving causing us to drag all our luggage down five flights of stairs along with our young child.

Accessible stay. Just off the Highway. Simple, arrived late, left early. Distracted when I saw roaches in washroom. Could be cleaner on wall by toilet paper. Got turned off by that. Overall, appearance good. Liked that there is a long counter along wall to put my stuff on so I did not have to put them on the floor.

For the cost of the hotel the TV didn’t work. The bed was extremely uncomfortable. I wouldn’t recommend this hotel for the price point

This was my second stay at Four Points, and I returned because my first experience was so positive. At check-in, I was offered the chance to stay in one of their newly renovated rooms, which I gladly accepted. While I’ve stayed in their older rooms before and never had an issue with the design or comfort, the updated rooms are a clear upgrade. Even though there are newer hotels in the area, I chose to come back here because both the older and newer rooms feel clean, comfortable, and not at all dated. The renovated rooms have a more modern look, a larger TV, and an overall refreshed feel. I’ve found all the rooms to be spacious, which is a big plus. A handwritten welcome note and chocolates were waiting for me in the room—thoughtful touches that really made the stay feel special. I also tried the hotel restaurant this time. I ordered a to-go meal and would rate it a 7/10. The chicken in my sandwich was a bit dry, but the convenience was great, and I’d definitely give it another try on my next visit. Overall, I would absolutely recommend this hotel. The service, comfort, and thoughtful details continue to impress me, and I’ll certainly be back again.

The location was convenient. The room was super dated and smelled really musty. Not worth the money.