Langdon Hall Country House Hotel & Spa

Can’t say enough good things about Langdon Hall! Beautiful room with turn down service, beautiful property with so many things to do. Every encounter I had with staff was incredible, shoutout to Angel for bringing us blankets while we were by the fire! Ate at both the main dining room and Wilk’s and was impressed by the fast service, great servers and incredible food. Spa was beautiful, clean and my massage therapist Julie was great! Can’t wait to return.

A sincere disappointment for a getaway with my wife and I. My wife put the review on google, hoping for a response to such a disappointing experience literally from the moment we got there. Waiting for our bags to be placed in our room....almost an hour...not even fully booked. We have stayed at the property a number of times. We enjoy staying overnight and look forward to our breakfast. This experience has left a very sour taste in our mouths and we are struggling to understand how a property as renown as yours, a Relais and Chateaux, no less, has fallen to the point of sub standard. To begin, upon arrival, there was no bellhop outside, no one outside of the property to help us or more importantly, to greet us. It all starts at the reception and this vital piece was nowhere to be found. The check in was fine again, but not re-fined. It felt very subpar and almost casual. While we declined needing a refresher on the property no one showed us the exact way to our room, making us head in the wrong direction. We decided to walk around the property while we waited for our things to arrive in our room. 45 minutes later we went to our room. Our belongings were nowhere to be found. We called reception and they apologized for the “mix up” and said our things would be arriving. Still waiting for a solid 10 minutes, we had to call again. Our things did arrive but as you can tell, it’s unacceptable. How can a 5 star property be so careless? We decided to have a drink at the Wilks bar. We were seated and there were maybe three other couples there. Our server, while friendly, was totally clueless. We asked about the cost of, say, a rail drink, and she said it was about the same as one of the signature cocktails. With that being the case, we decided on one cocktail and one rail drink. We sipped and were then ignored. Literally. Every person in the bar was ignored. We finally got our bill and to our surprise, the rail drink cost half the price of a cocktail. So, had we been given the right information, we would have had two drinks each for the cost of two. We did pass by the restaurant to see our server working there as well. No wonder she was nowhere to be found!! She was working two rooms at once? Shameful. How can the service be wonderful in this instance? It simply can’t be. Our highlight included a lovely young woman who does the turn down service and the exceptional servers (also women) at breakfast. They attended to every need and were highly skilled and professional. We have already written to you about dress code and as a private business we are completely DUMBFOUNDED as to why you do not uphold this policy. It is abhorrent to see people eat with baseball caps, sweatsuits and gym attire in your dining rooms. Many other places insist on proper attire and by allowing the masses to do as they please you have truly set a low bar for your property. We doubt we will be back anytime soon. Truly, we did not feel our time and money was well spent at Langdon Hal

Poor customer service experience at both the spa and reservations desk coupled with a lack of attention to detail. Since this was the first time visiting the hotel, we posed questions about the rooms, spa and the grounds and the entire team had very limited knowledge. Do not be fooled with Weekend Getaway Packages and be sure to ask about the fee details since there is very little transparency on pricing. Not what I expected and definitely not recommended.

Food and accommodations were superlative. Service by staff who love their jobs. Little missteps that were easily sorted. Thoughtful consideration for celiacs. Loved the valet and porter service. And the consideration for our dogs. They had an amazing time. It was an wonderful Christmas experience.

I attended a wedding at Langdon Hall and stayed in the main building room 7, hoping for a luxurious experience. Unfortunately, the stay was marked by a significant issue: the fire alarm went off multiple times during the night after having a staff member light the wood-burning fireplace in our room. This filled the room with smoke, and since the windows were non-operational, we had no way to ventilate. We spent the night inhaling smoke, and when I reported this to the front desk, I was met with a dismissive response, simply being told, “sometimes this happens.” The lack of empathy and attention to guest safety left me disappointed, especially at a property known for its excellence. I expected more from Langdon Hall, and I hope management takes steps to prevent this from happening to future guests.

After dinner I got extremely sick and I was up the whole night with diarrhea/vomiting and only started to recover around 130pm the next day. Food & Beverage director took a few days to get back to me and said I likely have a deep food sensitivity. I don’t have allergies or sensitivities. I asked for a refund of dinner and he offered lunch for two and I said it would be inconvenient for me to drive back for lunch and get childcare. He never responded back to me. There were also little things throughout the day - we came early they said they would let us know if room was ready early. We mentioned if it’s not ready early to leave our bags at the front so we could change for spa appointment - they ended up taking our bags anyway. So we had to have them bring it back down. They said the room was ready but wasn’t inspected so we couldn’t go in. When I was extremely sick there was one guy at the front who seemed hesitant to let me checkout beyond 1pm - even though I explained I physically could not go home yet until my stomach settled. I thought it was a bit rude and insensitive. He said “let’s play it by ear”. Poor service!! While the grounds were lovely - the room was spacious but a bit tired and needs a refresh. The spa service itself was great but the spa facilities were lackluster - seems like what you would get at a 3 star Marriott hotel. I much prefer the Four Seasons spa which has much nicer facilities - save yourself the drive.