Alma Resort Cam Ranh

Great resort that we liked a lot. Breakfast was amazing with a lot of choices. Nice beach and many pools for swimming. Many things to do in resort itself, there was a water park where kids really enjoyed. Staff very nice and polite, room perfect for the family. Hope we will come in Alma resort again....

View is stunning , staff kind and polite, breakfast is so good , so many things to do in hotel ,really enjoy to stay here

Great range of activities, fun for the whole family.

Great breakfast. Water park is a bonus though it’s small. Buggy service very convenient. Beach is nice

We stayed at this resort expecting 5-star service, but honestly, it was a huge letdown. For the price we paid, the service, communication, and staff attitude were just not acceptable. 1. Check-in mess: They took us to the wrong villa, which was already occupied, and we had to get carted back to the lobby to sort it out. 2. Staff confusion everywhere: Staff constantly gave wrong or conflicting info about food pricing, bookings, and facilities. Just one example was the afternoon tea — advertised at a promotional price all over the resort and confirmed by reception, only for us to be told later the price had “internally changed” and pressured to pay more or the staff would be penalized. Instead of owning their mistakes, they picked fights with guests, completely killing the holiday vibe — and to top it off, the food from Alma Garden was really disappointing anyway. 3. Games room chaos: No system at all - people who showed up later got served first while others waited forever. Staff just stood around and didn’t help, which led to some very tense moments between guests. 4. La Casa bright spot: La Casa actually served some amazing food and was a real highlight. That said, on our second day they kept forgetting our breakfast order and we ended up waiting the best part of an hour for some croissants, even though the place was nearly empty. 5. AC nightmare: We couldn’t turn off the air con, which is remotely controlled by management and kept switching back on. We were freezing, called multiple times for help, and no one ever showed up. 6. Broken jacuzzi: It looked great, but the drain leaked faster than the water could heat up. We couldn’t use it at all. 7. “Complimentary” activities aren’t free: Tennis, which was advertised as complimentary, actually cost 400k an hour. Plus, it was super unclear what needed to be booked ahead of time. 8. Expensive water hassle: You’re not allowed to bring your own food or drinking water, so you have to walk a long way to the shop (which closes at 9 PM) and pay their inflated prices. 9. Awful staff behaviour: We saw buggy drivers shouting and swearing at elderly guests who were a little slow getting down the villa steps. Totally unacceptable. 10. No communication between departments: The resort is run by multiple companies who don't talk to each other. Anytime there was an issue, they just blamed the other company. The resort looks amazing from the outside, with villas amongst beautiful, manicured gardens but inside it’s a disorganized mess that feels more like a badly-run hostel than a luxury stay. They offered us the backdoor late checkout with free drinks and biscuits, but honestly, by that point we just wanted to get out of there after two nights.

We had a great time here. They had so many pools that it was never really crowded at the pool. It was a nice walk to the beach. Beach sand was nice. Breakfast food was great. The grocery store carried lots of Korean food which was, a bonus for us. The bar had nice cocktail. It was pretty close to the airport so it was very convenient. Only complaint I had was that because of the weather, they would not let us go into the ocean. We stay there for six days and we couldn’t go. I think some days the wave was pretty low, but bodyguard would not let us go in. Once the wave reached Irene, he was yelling at us to come out. Ocean water was so beautiful. I think the resort should have the guest signed the waiver and swim at the ocean on their own risk. Because our family is a good swimmer we could’ve totally enjoyed the waves. my family was so upset because of this because we went there for the ocean. They had a good size waterpark and mini golf. They had a lot of things that Kids could do. So we were never bored.