The St. Regis Mardavall Mallorca Resort

The staff was excellent. Isabel that works at Terra was amazing. Isabel took great care of me when I visited the Terra restaurant. The Regis Mallorca was amazing. Everything is beyond me expectations. 5 stars to the staff especially Christina the butler and Isabel at restaurant Terra. Highly recommend this property. Don the bartender was amazing he was great.

We used concierge did book excursions. When we were picked up the driver didn’t know where he was going and got us to a tour at caves late so we missed tour and had to wait 1 1/2 hours for next one. limo then charged us an extra 200 dollars and hotel manager said basically it is our problem and there is nothing they will do. Hotel is beautiful don’t use concierge .

We attended a multiday event at the St. Regis in hot-hot-hot July. Outstanding service, excellent, beautiful food, stunning grounds. Incredible brunch. Well maintained. Loved the guard at the gate! Event room was excellent. Negatives: Bar was understaffed, so they insisted on receiving payment for drinks immediately. I ordered a ginger ale and immediately received a billfold requiring payment of 9 euros. Didn't seem to match the upscale environment. Business/guest parking was not up to par. Not enough spots to get in/out easily.

This is our first time staying at this hotel. The room is very nice and large although the balcony is very small in comparison to the rest of the room. The breakfast is excellent, with a great selection. The service is excellent with everyone happy to help. However if you want a relaxing holiday this is not the place to come. On the first day kids were dive bombing into the pool without the life guard saying anything. Ball and frisbees games are allowed in the pool which for the size of the hotel is not very large and so makes it difficult for guests to actually swim. In addition there is a building site next door which is disturbing if you want a relaxing holiday. At these prices I expected more and guests should have been warned about the building going on

We have just returned from the most wonderful week at the St Regis Mardavall. Our expectations were high, and on pretty much everything they were surpassed. From day one of booking, the concierge team were responsive and helpful in adding extras such as children's car seats to our transfer. On arrival the little details made all the difference - two strong chaps in the baggage reclaim to carry our cases to the car and the smoothest transfer we've ever had. Our daughter was greeted with a gift bag and a rose at reception which gave us the perfect distraction time to check in before being escorted up to our incredible two bed suite which felt like we had our own mini villa in the hotel. Beautiful layout, thoughtful details such as a kids dressing gown, fruit, cakes and a bottle of fizz. Incredibly comfy beds, great showers and baths and plenty of space. The main pool is beautiful with great lifeguards setting up sun beds, but also keenly watching kids and quick to help when our daughter slipped and bashed her head, and fantastically attentive waiting staff bringing drinks and snacks/lunch to the poolside. Spa is wonderful - sadly didn't spend enough time there, but the massages were heavenly and the setting very tranquil. The kids club deserves a huge mention and great praise. Despite being small, it is perfectly equipped with the two shallow pools, fountains etc, and the cool playroom with more toys and activities on the go than my daughter could contend with - but without a doubt, the staff here were the best selling point. The three we encountered, Angela, Marta and Bastian (Mr Duck), were incredibly kind, creative, warm and fun and really looked after our (almost 4 year old) outgoing but nervous daughter. She spent several hours a day there, giving her lots of fun, and us some downtime to enjoy the pool, and Mar Sea Club - which was spectacular. Food and drink were great and the staff in all restaurants are excellent - the warm welcome from Ramona at all times was much appreciated! Mar is a wonderful restaurant with the best views in the house, super cocktails and a delicious menu. I could eat the ceviche every day! Breakfast as outstanding as we have had anywhere and Terra was brilliant for every day dining, along with some super flexible and accommodating room service. Despite some comments contradicting this, there is a beach below the hotel which can be accessed using your key card - it is public and small and stony, but on a quiet morning a nice place to have a splash, or head off on a boat excursion. All in all, our stay exceeded all expectations. It was an expensive holiday, but worth it. The staff were particularly exceptional and the setting and grounds immaculate. Thank you for a great holiday!

The property is beautiful and located 20 minutes from town. Unfortunately, the service was poor. This was not an isolated incident but a culture that wreaked of uninterested and unhappy staff. There were no attempts by the staff to see how we were doing or how our trip is going. No one asked us how we were or what we did so far. Service was slow because the staff thought it was a burden if you asked them for something. Often they would tell you it was not their responsibility and we should ask someone else that was inconveniently far away from us. This is not a St. Regis in terms of service. Nor is this a full-service hotel as it relates to service. It is consistent and is the responsibility of management to fix or they should lose their flag.