The St. Regis Mardavall Mallorca Resort

好喜歡房間直通一個小花園，天氣特別好，酒店公區也特別漂亮，好像大花園盡頭有個門可以直接到達海邊，有條路沿着海散步很悠閑

St Regis Mardavall Marllocal Resort Just completed a 7 night stay here even though it was a beautiful and serene resort, this particular St Regis fell short and the stay was underwhelming. Granted that I have really only stayed in a handful of St Regis properties and had great experiences this particular property cannot compare. For context our previous experience was at St Regis Palm Jumeriah, St Regis Bali, St Regis Cairo, St Regis Toronto. We were a group of 15 couples with 4 of us being Ambassador Elite members, and they have told me that my basis of comparing was skewed and unfair that I should not be comparing the likes of St Regis Palm Jumeriah to the St Regis Marlloca. I remain very curious would y’all agree. ROOMS/UPGRADES yes we did pay for base garden/resort view room and we got upgraded to a jnr suite partial ocean view which wasn’t quite as exciting as almost every couple there was put into a jnr suite partial sea view irrespective of status or being a Bonvoy member. I confirmed with another Ambassador who got the 1 bedroom residence suite with a private pool that it was paid for outright with stars & luminous program, not an SNA upgrade. However it was a decent upgrade that felt less special especially when the resort knew we were celebrating our anniversary, & especially that the better room categories (3-5 each) where available daily throughout our stay (checked the app and asked the FD) GYM. For the size of the property it was wholly inadequate as we had a few military and health enthusiasts/gym bodies in the group and they couldn’t all go at once had to time and stagger the use. FOOD & DRINKS Breakfast was buffet style and they hardly changed it up a little so it was just barely ok. Service time was terrible and extremely slow. Our party especially the seasoned travelers believed that they must not be used to servicing the large number ( the resort wasn’t at capacity they were more like at 60-70%) Dinner was horrible service was slow & lackluster food was mostly bland. We opted to start eating outside the resort. However the drinks were on point but pricey. EMPLOYEES/STAFF/BUTLERS Don’t get me wrong they were all smiles, polite and courteous but the energy, the vibe, was terribly lacking. I was honestly expecting the can do attitude experienced at other St Regis. This is the very 1st St Regis that didn’t go out of their way to assist and cater to your need/request (for example we asked for a van to take us somewhere at 2AM local time FDA & concierge turned us down without a 2nd thought or offering alternate solution saying it was after hours had to call Uber ourselves) Housekeeping wasn’t the greatest as you would still find candy wraps on your nightstand even after turn down servicing, had to keep requesting for bathroom items like mouthwash, shower caps, gels & shampoo, my experience at other St Regis these items get replaced regularly. Butler Services never checked in on us after the personal tour and room re

We would like to express our deepest gratitude for the incredible experience we had during our recent stay at your hotel. Our little family truly enjoyed every moment, thanks to your outstanding hospitality. The entire staff was attentive and kind, but we were especially impressed by the Mar Restaurant—the food was exceptional, and the service made our meals even more delightful. We’d also like to give a special shout-out to your two young doormen, whose warmth and helpfulness left a lasting impression. They not only assisted us with great care but also brought joy to our little baby! Unfortunately, we couldn’t see their name tags to mention them personally on their black suit—would you be so kind as to share their names with us? We’d love to acknowledge them properly for their kindness.