Utente ospite
3 novembre 2024
We drove 3 hours to stay here and go to Patti's Settlement. Paid in full on Booking on October 29th. The day of arrival we recieved an email with check-in information and the door code. We arrived at 3pm on the dot and the code did not work. We noticed another couple walking to the same building we were reserved at. They had booked THE SAME ROOM at 9am the SAME DAY! They tried their code and IT WORKED! Check in time is 3 pm and they have NO ONE in the office after 3pm. Meaning they leave before checkin! So after 45 minutes someone from the property finally called me back and told me my reservation was canceled on the 28th (mind u I paid in full on the 29th) all while giving me the wrong confirmation number. I kept asking her if she would check the correct confirmation number but she continued to interrupt me and would not let me speak. Needless to say there's 5 building so there were no alternative options even IF they offered, which SHE NEVER OFFERED ANYTHING AND CONTINUED SAYING I DIDNT HAVE A RESERVATION. I was looking at the booking confirmation on my phone. We were so disgusted we got in the car and headed back home while calling booking. We didn't even go to Patti's, didn't even eat, didnt get to see the first night of the christmas lights and I cried the whole way home as it was one of the first trips with no kids and we could enjoy ourselves as adults. Also we stood on the porch of this tiny house looking like ****** that didn't have a reservation and have to get in the car and leave being told we did not reserve the room.
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