Utente ospite
20 novembre 2023
Our stay has been "weighing" on me since we stayed there ..... My wife and I had an event to attend in Calistoga and were so excited to stay for two days up in the beautiful California wine country. We selected the Calistoga Wine Way Inn to spend our first day and night. The online description and many of the reviews were excellent, so we paid the $500.00 plus dollars for the room. I telephoned to make the reservation and it was gladly accepted. However, when we arrived at the property there was construction at the property going on; noisy painting and repairing of the exterior of the building. I was not told about this construction project in advance when I made the reservation ! With work going on outside of our room, we were not able to open the window blinds nor even get fresh air. There was also a paint odor. Thus, the room was stuffy as well. Then we opened the refrigerator to get some water bottles for our walk to town. To our surprise, this property apparently refills used disposable plastic water bottles ! Two of the four water bottles had the seals broken and had previously been "bent in" and were refilled -- one even had "dirty grayish" water in the bottle ! This is definitely a health issue. All in all, it's a well located property with nicely appointed decoration. A real "plus" is the off street parking. Our room for the most part was very nice. It had a fireplace and a beautiful bathroom with an all glass shower. However, I'm so disappointed with our stay and believe that the hotel should have been upfront with us and told us about the construction ahead of time ---- and if we still wanted to stay, they should have offered us an adjusted price to stay there. The cars in the parking spaces were not covered by the painters. They also advertise that they include breakfast at the Calistoga Roastery, however the coupons that they provided to us did not pay the full price for two coffees and two breakfast sandwiches; we had to pay another $8.00. They should also stop refilling used water bottles and observe proper health guidelines.
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