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Cali Marriott Hotel
4.4/551 Recensioni

Cali Marriott Hotel

Cali|1.16km dal Caracolas Park
We had a lot of expectations since we were staying at a Marriott Hotel, but the experience was very disappointing. Both of my husband and I are Colombians. Cali is my husband’s hometown and we went in a leisure trip for a few days with our 9 month old baby. Everything went well the first couple of days, then all went downhill. I called the spa to book a massage and right after providing the available times, she told me the price in USD which I found odd since I’m in Colombia and she could tell by my accent that I’m local. Mind you, $180 usd for a relaxing massage at an exchange rate of $4600 COP (the official exchange rate was $4200 COP that day) I found it extremely expensive and decided not to take it. The next day I tried to order room service, because my baby was taking his nap and called a few times - no answer - called the lobby to see if they could transfer the call and nada. So at the end had to wake up my baby and go downstairs to have breakfast in one of the restaurants. Went to the lobby and told the front desk (Sebastian) the situation. By the time we went back to the room it was already time to check out, so we packed and left the room on time. We got into the elevator and - oh surprise - we got stuck! We were trapped in the elevator with our luggage and a 9 month old baby FOR AN HOUR. After many “please remain calm” when they finally open the elevator the only thing we heard was “let me help you with the stroller” … what? No apologies at all! (I’m not saying it was their fault) but they could’ve opened the elevator way sooner. It was a matter of grabbing the keys and open the doors with the keys, there was no rocket science there. Finally it was time to check out but little did we know what we were going to find out in that bill. They had the audacity to charge breakfast TWICE for our baby. The baby who only takes a few bites from our own food had to pay $260.000 COP. Never heard something more ridiculous in my life. I’m not sure if all this bad service had to do with the fact that we were on the “friends and family” rate. I really hope not. Good customer service has to be at the same level for all guests. They don’t realize all those things hurt the Marriott brand, or they just don’t care. Anyway, I just hope management takes all this into consideration and change it for the future because at least for us, this was the first and last time staying in that hotel.

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Park V
4.4/553 Recensioni
Uno dei migliori posti per restare**** a Cali, molto vicino al terminale, ha facile accesso al trasporto, è molto facile da raggiungere e è a poca distanza dalla parte turistica della città. L'ottima attenzione e la reception sono 24h. Le camere sono molto confortevoli e l'hotel è situato in una zona con molto poco rumore, poco per poter riposare.
Ibis Cali Granada
4.3/561 Recensioni
This hotel is located on a VERY busy street; luckily, they have a private garage. The rooms are super small for a party of two. So small that they improvised a closet with two pieces of wood in the corner of the room. The beds are SUPER uncomfortable. You literally feel like you are sleeping on the floor. Our first night, we contacted the front desk at 2 a.m. to complain about the beds and to request another room, and they confirmed that all beds are the same and that they have received plenty of complaints about the same thing. The buffet breakfast was a joke. Cold food, no flavor, and not enough variety—I will not recommend this hotel and will definitely not stay there again!
Sonesta Hotel Cali
4.3/5102 Recensioni
Juan Jose.. You cannot come to this hotel without checking out Juan ... Best bartender in the city very energetic and very helpful... By the way he speaks English.. Helped us with translation as well directed us to great area in Cali.... The cocktail was awesome

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