Hotel Waya Guajira by OxoHotel

The hotel is lovely. The food is delicious. The pool area is amazing. I tried out the spa and it was so good. But what I loved the most was the client service. The employees went above and beyond. Highly recommend!

I booked this hotel for a family holiday with my parents over 80 and my 2 daughters. The hotel looks really nice, lovely view of the Cerrejon and clean, fresh rooms and amazing pool. However the food service is terrible, not the waiters but the kitchen don't know what they are doing. We had to wait 0ver 1 hour for a lunch, none of the waiters realized that we were waiting over 1 hour to come and check why our food wasn't out. Also we bought an all inclusive package only to realize that not all the drinks were included and that the food managed a different menu which was far less average. Another day, we went to a trip to Cabo de la Vela which is an all day trip. We arrived at 5:15 and ordered the snacks that were included in our all inclusive package but we were told no because the snacks were only from 4 till 5. This hotel is in the middle of nowhere so it's not like I could go out and get some snacks for my daughters and my parents, so we had to go hungry until dinner time. Unbelievable, we weren't even given the option to order something, even if we had to pay. I have to say the staff in reception were super kind and we had the most amazing waitress that we thanked her for taking care of us, Merce and the was a young lad by the pool Mauricio that also looked after us and in the end helped us with all the other things that were going wrong.

Es un hotel comodo, hermoso y combina perfectamemte lo ttadicional con lo moderno, su mejor valor es su personal amable...esta experiencia debemos vivirla!!!