Hotel Marins Playa

Very nice resort for family vacation..beach is short distance..food is nice..pools are made for children…maybe rooms are not good sound isolated..we heard a lot of noise from other rooms…parking was under renovation when we were there (it is quite small) so you have to find place on street

With three children we wanted to make sure safety was in place in the hotel. The first thing we noticed was that there was only one lifeguard in-charge of two huge pools and the same lifeguard in charge of the indoor pool. We found this very odd as there was hundreds of families on holiday with a lot of children running around and only one lifeguards. There was no security guard throughout the whole premises this included the actual hotel area and the surrounding apartments which are slightly higher this made us feel very unsafe. On the saturday, my children were playing in the pool area where my 12 year old slipped backwards and banged his head, when my husband checked he had a laceration on his head and blood was everywhere, my son was visibly hysterical, crying in pain. There was no lifeguard at all and no one from The hotel staff alerted one another either. This means ccttv was useless too. My husband had to leave my injured son all alone to quickly alert the reception staff to do something. They told us there is no first aid or nurse available we were suprised and shocked that they were not interested in atleast helping with the bleeding. My husband just held his head with a towel and there was no first aid kit provided by the staff to clean the wound. The lifeguard appeared after ten minutes with the hotel manager and told us he will need stitches take him to the hospital. Once my husband left to get the car i was sat at the reception trying to calm my son down, he was in shock and screaming as hed just felt the cut on his head. His eyes were blurred from the blow to his head and he was in pain. The two receptions were fully ignoring him the whole way through acting as-though nothing was happening. It was so upsetting to see that there is no morals in this hotel. Not even one person came to say is there anything we can do to help or calm him down. I had to go myself to ask them for a glass of water. There was no local hospital and we had to travel 40 minutes away to get two staples in his head. The ordeal was horrific and the next evening we went back to see why he had slipped the floor was extremely greasy and God knows when was the last time it was cleaned. The blood from my sons accident was still on the floor and it was disgusting to see other children playing on top of it. I went to complain to the hotel manager who was extremely argumentative when i complained about the greasy floor he said proudly ‘this happens to someone once every month’ i said this is nothing to be proud off and blamed the lack of cleaningness he lied and said the pool area is cleaned every morning at 7am and when i questioned him why is Blood still on floor the next day in the evening he had nothing further to say. If your going with children i will not wish this on anybody the lack of cleaning the lack of lifeguards security and first aid should make marins playa the last DESPERATE option for YOU. please dont make this mistake.