Typic Oasis Sa Tanca

Largely had a good experience until the last day. As we were leaving it was brought to my attention by the reception clerk,there had been a smoke burn that had allegedly left a hole in the mattress.(bear in mind this is absolutely unbeknown to us).Myself and my friend were absolutely baffled as we are non smokers. Went up to the room and saw the hole in the mattress,however still perplexed and expressing our frustrations who in turn accused us of having girls round and suggesting they might have caused the damage unbeknownst to us. Anyway having rejogged my activity over the last few days and trying to figure out how the burn had appeared. It came to me that one of their own plates which I warmed for a meal in their microwave,and placed on the bed briefly actually broke in half mid meal which in turn must have caused the burn in the mattress. This was the only possible cause I could think of. To which i tried to to explain to the reception clerk and questioned why is there a plate breaking in half having come out of a mircrowave at reasonable heat.(obviously the plate wasn’t too hot if I’m carrying out from the microwave with my bare hands). So the questions I raised were is your microwave faulty,why is the plate breaking so easily?Anyway I didn’t get any answers other then a 200 euro bill for a single mattress.very very disappointing for many reasons,they presumed alot of things as we younger then the average crowd,and appeared very keen to take my money and not willing to hear our side of the events. They have almost charged me for a full mattress for something i believe I genuinly wasn’t at fault for. Absolutely ridiculous and a joke I feel scammed. I’m in ibiza 3-4 times a year and have never left this dissapointed.

An Oasis in Cala Llonga Have just returned from this wonderful apartment complex for the fourth time and definitely not the last. The service we have received has once again been exceptional from even before we arrived until we departed. My wife and I started going there on holiday years ago as holidaymakers but now feel like we have made friends for life with the hotel and staff. From the wonderful reception staff with special praise for the exceptional Yolanda,to the owner Monica Ramon Mari who managed our booking perfectly for many months prior to our arrival in a professional and first class way. The room was perfect and the housekeepers were magnificent with the complex spotlessly clean and welcoming especially the pool area and bar,restaurant. Coming on to the bar,restaurant area, where we have to say the food was superb we must give an extra special mention to Vicky,Joe,Marion and Sergio (chef) who were sensational.An extra special mention to Vicky and Jo who worked tirelessly throughout our time there to ensure we had first class treatment and are an asset to the complex. Can’t wait to return.