Robinson Club Cala Serena

As always I was happy as I do know what to expect. Think, it was my 5th or 6th visit to cala serena? Food has improved. Staff in the restaurant is a bit tense as there was a lot to do ( fully booked). All other staff as always very kind. Dancing in the bar started at 9.30h and the kids were tolerated for a while. All in all a few happy days

Just checked in. Had booked a room for three persons - with my wife and son. Turns out they only have a room for two. They offered a “complimentary” mattress and that I could talk to the hotel manager tomorrow. For a hotel room at c. EUR 700 per night, that’s just very poor service. It’ll be cosy…

I spent one week with my wife ende of June 24. Below some feedback: We spent a wonderful vacation in Mallorca at cala serena The location of the club is marvellous - the bay cala serena really awesome, besides some jelly fish. (minor) Location/Housing: We were at the housing near the diving center. The house was very modern and of high quality. We felt perfect and it was a nice stay. The soft mattress was exchanged by a harder one without complaints. The room service was perfect and the room was clean. Very quite location - perfect sleep. The village resembles a genuine small village in Mallorca. Very stylish and nice- not like a big hotel. The wellness house is also spacious and modern. The beach is small and the relaxing chairs were on top of the rock to overlook the bay. Really a special place. The Food was perfect, especially for so many guests. The coffee was a dream ! A small village cala d'or is nearby and offers a strolling in the evening. Public Bus services are available to get out of the club or a motorbike/car rental agency is nearby. Sports Arena: The Sports arena is spacious and offers many sports. I loved the tennis, beach volley. The cycling services could be improved, e.g. half day rent. Entertainment: The EM Football tournament was going on, so little other evening entertainment was offered. A live band to dance every evening would be nice. The shows were really a nice try, but not professional enough for a Robinson club. The diving center is nice and Armin does a great job (we did a snorkling tour) Staff: All staff members very friendly and helpful in any way. Improvement areas: For a Robinson Club, I expect at least the non-alcoholic, beer, housewine beverages to be included. Compared to other Robinson clubs this seems to be too picky. The entertainment in the evening need improvement for a Robinson club. I love Sports and Football, but some live Music would be nice. Overall: Cala Serena Robinson was a nice stay, but regarding the price/service ratio, I can only rate a 4 star. I know the European cost structure is different than for instance a Robinson Nobilis in Belek, but please include more service in the price, and raise the total cost if needed. As a guest I love an all inclusive arrangement and don't wanna pay 15 Euros for 4 Tennis balls. I hope you understand. The hotel director(s) very friendly and helpful as well. It seems they are taking care of the staff - great ! We loved the stay and eventually will come again. Regards p.s. I always try to give an honest and transparent feedback ;-)

Amazing staff, very friendly and helpful. Clean rooms and clean facilities. Nice gym and nice classes such as yoga or spinning. Beautiful nature around to go hiking or renting a bike. Sadly the club experience as I knew Robinson isn’t the same anymore. Only one theater show a week, no day trips offered, only few bars and supermarkets open in the area through the winter break. Food was also not as I know it from a Robinson but it wasn’t bad. No club dance for the guests and with that no club feeling.

Fabulous resort and amazing staff. Didn’t have chance to take advantage of all the sports but thoroughly enjoyed my swims. Food and drink varied and delicious. Business facilities very comfortable and we were exceptionally well looked after.

Facilities are okay, could be better as old. Friendly service from reception, restaurant and overall. Tennis courts good but mostly outside, quite hot in summer, there are 2 tents without air conditioning. Tennis Training not great, one of the trainers young lacking experience how to interact with clients. Other trainers were good. Food was good, Pool well maintained, Beach area ok as small and shared with the public