Apartamentos Cala d'Or Playa

Stayed as a family of 3 in the first 6 nights of June in a superior apartment. Paid extra, (this is new), for a pool view and pool towels. We had the very top floor which was ok apart from the first night when we arrived to find the lift broken and had to carry luggage up 3 flights of stairs. Top floor also has no shade on the balcony so if you like that then request one lower. This was our 4th visit, having been before in 2014, 2021, and 2023. And it was not the same experience! With the departure of the lovely Rudi and no more evening buffet, what had also disappeared was any decent evening entertainment and bar service with a smile. Instead there was a kids show which we missed as eating out and when we returned they were just wrapping everything up at 10:30pm and said right kids that’s it and parents I’m sure you also want to go to bed and so off everyone dutifully went in a mass exodus. Where are the fantastic shows? The party in the pool? The BBQ night and parrot show? The lovely cocktails served til nearly midnight? The atmosphere? Oh dear, what has happened? Breakfasts were as good as usual, especially the lady who does the eggs who is lovely and will cook to order. However clearly breakfast supplies are so good we witnessed many tables taking piles of bread, eggs, and fruit and shoving them in their bags clearly for a cheap lunch. Many of the sunloungers need replacing and are not very clean, the step in the jacuzzi pool was broken, and the paddles for ping pong are worn. No money is being invested. Entertainment cut back, staff cut back. Why? Also on one night we had a meal booked at Churchills on the marina, which is excellent do go, yet reception appeared to have a broken phone and couldn’t call a taxi, although they did provide a very good shrug of the shoulders. We walked to the Cala Azul which we have also stayed in many times and got a taxi in 5 mins and a smile which was nice. Overall we enjoyed our holiday as we are fortunate to be able to eat out every night and Cala D’Or is great but this hotel has lost its sparkle for us. If you have very little ones then you may enjoy it especially if you like an early bedtime and a takeaway pizza for dinner which the hotel now provides. We will return to Cala D’Or but I think we had the best out of this hotel and so like Rudi we will also now retire!

First time here and have nothing but good things to say about apartments and staff. Large clean well equipped rooms. Good options for food all day. Staff friendly and helpful. Thanks to Jose and Isa in the bar and also cleaning staff. Would not hesitate to recommend for family holiday

We have just got home from a brilliant 10 night stay - this place is a gem! The apartments are spacious & cleaned every other day, the balcony is huge and we miss having breakfast on it every morning! The pool area is fab, albeit a bit slippy but water shoes/no running and we were ok. We got a sun bed every day - at all different times of the day. Every member of staff we encountered were so lovely - the bar staff, reception, the cleaners, the animation team are so engaging with all the kids - special shout out to Charles who made our kids time so fun! We ate at the pool bar a few times & the food can't be faulted. It's in a perfect area with the beach, restaurants and kids play parks all within 5/10 mins. We had such a good holiday we are looking to come back next year :)

On the whole the hotel was good. Main issue is the pool, very slippy tiles around pool, saw several people fall. Also pool is very cloudy which suggests issues with filtration so not clean. I left with stomach problems that lasted a week...