Apartamentos Cala d'Or Playa

Stayed as a family of 3 in the first 6 nights of June in a superior apartment. Paid extra, (this is new), for a pool view and pool towels. We had the very top floor which was ok apart from the first night when we arrived to find the lift broken and had to carry luggage up 3 flights of stairs. Top floor also has no shade on the balcony so if you like that then request one lower. This was our 4th visit, having been before in 2014, 2021, and 2023. And it was not the same experience! With the departure of the lovely Rudi and no more evening buffet, what had also disappeared was any decent evening entertainment and bar service with a smile. Instead there was a kids show which we missed as eating out and when we returned they were just wrapping everything up at 10:30pm and said right kids that’s it and parents I’m sure you also want to go to bed and so off everyone dutifully went in a mass exodus. Where are the fantastic shows? The party in the pool? The BBQ night and parrot show? The lovely cocktails served til nearly midnight? The atmosphere? Oh dear, what has happened? Breakfasts were as good as usual, especially the lady who does the eggs who is lovely and will cook to order. However clearly breakfast supplies are so good we witnessed many tables taking piles of bread, eggs, and fruit and shoving them in their bags clearly for a cheap lunch. Many of the sunloungers need replacing and are not very clean, the step in the jacuzzi pool was broken, and the paddles for ping pong are worn. No money is being invested. Entertainment cut back, staff cut back. Why? Also on one night we had a meal booked at Churchills on the marina, which is excellent do go, yet reception appeared to have a broken phone and couldn’t call a taxi, although they did provide a very good shrug of the shoulders. We walked to the Cala Azul which we have also stayed in many times and got a taxi in 5 mins and a smile which was nice. Overall we enjoyed our holiday as we are fortunate to be able to eat out every night and Cala D’Or is great but this hotel has lost its sparkle for us. If you have very little ones then you may enjoy it especially if you like an early bedtime and a takeaway pizza for dinner which the hotel now provides. We will return to Cala D’Or but I think we had the best out of this hotel and so like Rudi we will also now retire!

The rooms were clean and every two days cleaned well. Good for self catering which is what we did. The rest of the hotel… 1. Pool area dangerous and slippery- this is not normal and health and safety issue that you can’t walk safely. Multiple signs about slip risk, just please change the tiles rather than stop yourself getting sued by lots of ‘slippery when wet’ signs. 2. Pissed up people above us, outside our corridors at midnight, 3. No sun beds, I had to beg for one as can’t sit on the grass area st the back of pool due to back issues- it was the only area with space. Don’t build a hotel without enough room for your guests to sit out by the pool and stop saying to everyone on trip advisor ‘we take your comments on board’ take less guests and have enough sunbeds, simple. 4. Saw genuine cringe worthy behaviour between brits and Germans over sunbeds. Embarrassing. 5. Pool milky and not clean 6. Beaches amazing but go to other hotels with nice pools like inrutel they don’t charge. Won’t come back here. Shame could be nice

We’ve just landed back home after a fantastic 7 day stay here, we have had the best week & would recommend this hotel we are a family of 4 with 2 children aged 6 & 3, Positives: Staff fantastic Cleaners great Food really good Slides, pools & sun beds great never had issues getting sun beds Area fab Everything was really good, the only negative I have is the last 2 nights have been really loud with people slamming doors moving furniture etc late at night as expected on holiday however it does keep you awake. It was our first time to Cala dor and what a beautiful place it is, we will be back, thank you for a lovely time. Carry on doing what you’re doing because your hard work is paying off.

Great hotel for families. Very clean Breakfast was excellent Friendly staff Pool temp was great Nice 10min walk into town My 6yr old enjoyed the slides and play area Two beaches not too far away, you can also pick up the land train from the back of the hotel Only negative is the sun loungers were quite close together and did get busy at times. But we always got beds.