Waldorf Astoria Cairo Heliopolis

位置非常好 服務很到位，早餐品類非常豐富！

滿意滿意滿意滿意 服務好 房間新 設施新 很安靜 最喜歡大堂挑高的設計 很寬敞 會願意再來住

First time in here Enjoying our stay of 3 ( KING PREMIER ROOM WITH POOL VIEW ) and ( KING PREMIER ROOM WITH POOL VIEW ). The breakfast was delicious where we enjoyed the tasty food Chef Abu Ahmed and the entire team. Having access to the Lounge ( 11:00 to 20:00 ) Hope to be able to visit the other restaurants during our stay. Service is excellent

Best ver hotel I’ve been to, great hospitality and service, thanks to RAMI and NORHAN at the Rosetta Lounge, OMAR at the reception for making our stay as nice as it could be. the breakfast area is so bright classy, selective food, a wide selection of drinks, definitely I’ll stay in it again.

We were delighted with both the warm hospitality and the quality of all the breakfast sections, Omar, Abeer,❤️ Nour & Mohammed(s) were all very kind and welcoming, they celebrated our anniversary with us with lots of love and a great nutella pancake heart shaped with our initials, thank you for an unforgettable experience ❤️❤️❤️

Luxury is not in the words, but in the experience. At the Waldorf Astoria Cairo, Egypt, this sentiment is not fully realized. The check-in process was efficient and welcoming, with front desk staff member Ahmed Sherif providing a professional and warm reception. The orientation by Ahmed Sadek was also highly commendable. However, the overall room experience did not live up to the luxury brand's reputation. While the rooms were spacious, the decor and furnishings were merely ordinary, lacking the premium quality one would expect. This shortcoming may become more apparent as the hotel ages, as it may not compare favorably to other luxury hotels in Egypt. Another technological shortcoming was the lack of smart TV capabilities, requiring the use of an HD cable to access streaming services - an underwhelming feature for a hotel in this category. The dining experience was a particular let-down. The breakfast setting and service did not meet the standards of a luxury property, with a clear shortfall in training and development. The food quality was inconsistent, with only a few items on the limited pool bar menu standing out, such as the chicken satay and Angus beef burger. The pool area also fell short, with visible flaking and water clarity issues, despite the hotel's recent renovations. However, the outstanding service provided by Menham Ahmed during the stay made the pool experience more enjoyable. Overall, the Waldorf Astoria Egypt needs to focus on improving the consistency of its service and product quality to align with the expectations of its luxury brand. Addressing technological shortcomings and elevating the culinary offerings would also enhance the value proposition for guests. A single misstep or subpar interaction can significantly impact the overall guest experience. The Waldorf Astoria Egypt should strive to cultivate a true sense of luxury and exclusivity across all aspects of the operation to justify premium rates. Lastly, the hotel staff should refrain from constantly reminding guests that this is a 'luxury' establishment. Clients are already paying a premium price for the privilege of staying at a luxury property, and they are well aware of this. The hotel needs to ensure its staff truly understand the essence of luxury hospitality, rather than simply throwing around the term without delivering the corresponding experience.