Recensioni su DoubleTree by Hilton Cairns

Risposta dalla struttura: Grazie per il tuo feedback ponderato! Siamo felici che tu abbia apprezzato la nostra posizione privilegiata fronte mare e trovato la colazione soddisfacente. Comprendiamo i disagi causati dai lavori di ristrutturazione della piscina e apprezziamo la tua pazienza. Anche se siamo contenti che l'opzione Uber per la nostra struttura sorella abbia aiutato, sappiamo che non è la stessa cosa avere una piscina in loco. Stiamo lavorando duramente per completare i miglioramenti e speriamo di accoglierti di nuovo presto con tutti i servizi completamente disponibili. Team DoubleTree Cairns

Risposta dalla struttura: Dear Guilherme, thank you for taking the time to share your experience. While we're glad you enjoyed our convenient location, we're truly sorry to hear about the inconveniences you faced during your stay.We apologize for the issue with the room phone and the lack of follow-up after you reported it — that’s not the level of responsiveness we aim to provide. Additionally, the alarm going off in the middle of the night, even as a test, was clearly disruptive and should not have occurred at that hour. We understand how frustrating it must have been to lose sleep, and we sincerely regret the impact it had on your stay.Your feedback has been shared with our team to ensure these issues are addressed and prevented in the future. We appreciate your comments and hope you’ll consider giving us another chance to provide a more seamless and restful experience. Adila - Commercial Team

Risposta dalla struttura: Thank you so much for your honest and thoughtful feedback! We're delighted to hear that you enjoyed the warm welcome (and our signature cookies!), as well as the friendly and helpful service from our team. It's great to know the room size and cleanliness met your expectations, and we're glad the pillows helped balance out the softer beds.We also appreciate your comments about the rooms and foyer — we understand the importance of keeping things fresh and modern, and your input is valuable as we plan future updates. We're so pleased you had a positive overall experience and hope to welcome you back again soon! Adila - Commercial Team

Risposta dalla struttura: Thank you for taking the time to leave a review about your stay at DoubleTree by Hilton Cairns. We are thrilled to read you enjoyed your time with us and look forward to welcoming you back soon. Adila - Commercial Team

Risposta dalla struttura: Dear Fardin, thank you so much for your amazing feedback about your stay at DoubleTree by Hilton Cairns. We're absolutely thrilled to hear that you loved the hotel, the reception, and your room — it means the world to us. We're so glad you had a great experience and hope to welcome you back again very soon. Adila - Commercial Team

Risposta dalla struttura: Thank you for your kind words about your stay at DoubleTree by Hilton Cairns! We're so pleased to hear you had a great stay and found our location convenient for getting around. It’s especially rewarding to know we’re one of your top choices for business travel — we truly appreciate your support and look forward to welcoming you back on your next trip. Adila - Commercial Team