This hotel ” Hotel Indigo Cagnes-Sur-Mer ”'s exterior in real life looks like the picture on their website, yet the interior has a left a lot to be desired.
The location is a bit off from the main hustle & bustle in central Nice and it takes at least 15-20 by UBER to get to Nice city centre where the real touristy life is happening.
The hotel is very basic, the glass door leading to the balcony has finger prints, the bed is too soft, the air con is not cool enough for very hot days in Nice.
The lobby staff at our stay were functioning normally but you would not say they were outstanding, nothing too warm or welcoming. More like an upgraded youth hostel rather than what we expected as a 4* hotel.
The room has a balcony that overlooks the streets and is in a safe and quiet area. They have a bar and a restaurant but we were never tempted to try them. They also say they have shuttle bus to the nearby beach and also shuttle bus service to the airport, but they never mentioned that it requires 48 hours to book the airport shuttle not until we wanted to ride in it and then found we were told we just not eligible as we only stayed for one night and did not reach the 48 hour prior booking requirement.
And glad that we only stayed for one night because everything they could offer was just very basic.
One thing that staunchly stood out as poorly designed is the bathroom door. It is a brown glass door that is all see through, so there is absolutely zero privacy when one takes a shower. We asked if they could have another room with a proper door and they told us every bathroom door is of brown glass and therefore is transparent. They sounded very nonchalant as if we were too difficult, but when we asked for a solution, they then told us a lot of other guests had the same problem and the solution is to provide guests with a bedsheet for us to figure out how we could make a ' curtain ' out of it. So we realised that we were not the only ones to have voiced this crucial concern, then why hasn't anyone in the management bothered to do something to rectify this very bad situation? The answer is simple---merely shows how indifferent the whole management body is. They just can't be bothered and they don't care.
Hotel Indigo Cagnes-Sur-Mer provided us with a very mediocre room that yields mediocre comfort, it displays mediocre interior, and gives guests robotic service. Bad bathroom design is especially leaving a bad impression because other than the useless transparent brown glass, the bathtub has only erected a 1/2 glass shield that does not prevent water from splashing out, so taking a shower is not relaxing and afterwards you need to wipe the wet floor for the next user. The water pressure of the shower is weak, shower head only has two jet settings. The water drainage is very bad cos the water fails to drain off smoothly and it is gross to be standing in a pool of dirty soapy water as you shower. In this day & age it is surprising that this hotel can still get a 4* rating. All these very average if not substandard issues really do not do Nice, an exciting and pretty city, justice.
So this hotel does not live up to their claim as 4* and we will seek elsewhere when we visit enticing Nice again.
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