Utente ospite
31 gennaio 2023
I have been with my wife and three children. The location of the hotel is stunning but we were sufficed by the very low quality of the service, definitely not up to par for a 5-star hotel. - The valet parked the car with an open window, it rained at night .... - when we arrived we went to the beach bar, it was 4.30 in the afternoon, we asked if it was possible to have a snack for the children but we were told it was too late, in a 5 star hotel, what a joke. - Still on the same day, around dinner time we ask the restaurant staff if we can anticipate around 7 but the staff replied "no we eat at that time", I have nothing against the fact that even the staff have the right to eat but cannot respond to a customer that way. - The restaurant is really bad, we had to ask for bread 3 times to accompany the foie gras, they managed to bring us the wine only when the first one, however hot, arrived. The second evening we had a cote de boeuf, we asked for it well done, obviously they brought it raw the first time, rare the second, among other things very badly cooked, hard as a shoe sole. They managed to charge us 20 euros for a dish of microwaved pesto pasta, not even in a guesthouse I would have expected such a thing .... - Beach, the staff often prefer to smoke more than stay at the desk, full of cigarette butts in the sand, and dog droppings .....
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