Hôtel Saint Etienne

This is a small charming hotel, quite typical in Europe, in a great location. Small but comfortable room. The staff was friendly and helpful and responded quickly to my inquiries. We had a late checkin (the hotel is actually closed at night) but we were given an entry code and access to a key box for the key to our room. It all worked very well.

Our room was far too small with the bed taking up 80% of the floor space and a lack of storage space. The internal sound proofing was also very poor. The location and cleanliness of the accommodation was perfect.

The staff was really helpful, they have an amazing location and I liked the bedroom. No problem at all with the stairs, it’s an old hotel and has its charm. They let you have the breakfast on their breakfast table or on Your room, Which it was really Nice si ce We wanted To stay in bed a little longer on the second day

Hotel Sainte Etienne is a lovely place to stay in a great location, about half an hour walk from the train station. Beverly was very welcoming and kind and helpful. The hotel rooms are very clean and very well presented, with a lovely decor. Very comfortable and warm. A great base from which to explore Caen. We would definitely stay here again if we ever came back to this wonderful city.

The hotel is perfectly located for the top sites (Abbaye aux Hommes, Town Hall, churches) and you really know that you are in Normandy here. Lovely warm croissants, coffee, bread, ham and cheese for breakfast. Nice walks around the surrounding streets with local bakeries, restaurants and bars.

Due to my work I'm used to travel and stay in hotels. Sometimes, i may feel disillusioned but never as far as during my stay in this room ! Chamber n°9. 08 PM. I wanted to have a shower and then I noticed there was only hot water available (there are 2 old separate taps for hot / cold). The second one for cold water didn't provide any water at all. I went down to the desk. The desk was already officially closed... I met a guy who asked me If I had turned the tap the right way (call me stupide, dude !). He said he couldn't nothing at all as every room was booked. He just proposed me to have a shower from 10/00 AM the next day, once people have left their room ! In the morning, when I went down for breakfast I asked for the manager. Who is he ? Where is he ? Does he work somtimes in his hotel ? I never met him... The woman in charge of the breakfast and cjheck-out was informed of my problem. She simply told me she couldn't do anything else that letting me have a shower in the next room the occupier had just left ! At no time nor the guy nor the woman even went to see in my room if they could solve the problem or simply check it was really broken ! It sounds like the staff absolutely doesn’t care about the customers. Moreover I have to say the cleaning under the toilet seat was .... undone since a very long time. Thus, I paid the full price for a stay in a crappy location. At no time I met the manager and I didn't have any discount on my bil. Shame on St Etienne Hotel, a place you'd better avoid to stay in. Please note, I have pictures and video available testifying this current review.