Check in to hotel is 2pm. We arrived at 325pm and room was not ready. Cleaning staff was very apologetic because they couldn’t understand why front desk would give us a room that other guests had just left and was barely being cleaned. I was HONESLTY expecting some kind of apology or even a credit of some sort from the actual front desk for the hours I was without my room, since it was his fault as he gave us a room that he should have known was not ready. I’ve been staying here for some time every time I go to Cadereyta to visit family. However, it seems they don’t care for actual customer service. Poor staff didn’t know what to do. Just found out today there is another new hotel in town. Might just give them a try since it seems Hotel Nova doesn’t care about my business.
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