PACIFICA Golf & Spa Resort Pueblo Bonito

“Barely Hospitality” – Pacifica Fails at the Basic Pacifica has the look of a great resort—but the reality is lazy service, poor management, and a long list of guest frustrations. We’ve stayed at many top-tier resorts, and this was by far the most disappointing. The short version: We arrived hopeful. We’re leaving irritated. Pacifica has the potential to be exceptional, but based on our stay, it’s not even trying. Here’s why: 1. Communication Breakdown I asked to be contacted by email. They ignored that and tried calling our room and wandering the resort looking for us. How they’d recognise us is unclear—maybe psychic concierge is a new amenity? 2. Windy Pool, No Fix On arrival, we tried to relax by the pool but were told the umbrellas had to come down due to wind. No problem—except the windbreak panels that should protect the pool area have been missing for months, as confirmed by guest Instagram posts. Management seems uninterested in fixing this. 3. $31 Coconut, No Warning My wife ordered a plain coconut. Staff said there’d be a small charge. That “small” charge turned out to be $31. Absurd. We also got chased down by phone for not “closing out” the bill—something no one mentioned at the time. 4. Manager Promises, Then Ghosts We raised the coconut issue with a manager, Jorge. He promised to meet us that evening at the restaurant. He never showed, never followed up. Not even a message. For a place claiming to offer high-end service, this is bush-league. 5. Public Toilet Disaster The men’s room near Pescados Sushi Bar