Utente ospite
12 marzo 2024
An overall good hostel, however feel we just had a bad experience. The hostel itself is very clean and has good facilities but we found the reception staff to be rude and unhelpful. The room we was put into, had a faulty light which kept tripping leaving us in the pitch black. We was told that it was someone next door to us with a faulty plug or lead. So everytime, it tripped, we’d have to walk down to reception, ask them to turn it back on and repeat. this issue happened about 5 times in the space of an evening and after me and my friends being caught out in the shower or on the toilet in pitch black, decided to phone reception instead of walking down there. We was answered by a lady with a rude tone and said she would be down soon to fix the problem. We was stuck in the dark for about 10 mins before she finally came and switched them back on. She would also just walk in without knocking to say “done” and walk out again. Like i said, overall good hostel but feel certain staff need some customer service training x
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