Hemu Globeflower Hotel

Cons: Receptionists creates much confusion and leave a bad experience. I won't return again unless the hotel do something about front desk customer service.. Before booking, they confirmed via wechat that the hotel provides free shuttle to ski resort and guests can use laundry room. Upon check-in, the female staff confirmed the ski resort shuttle service timing and said she will set up wechat group for me. Next day, i turned up at the agreed timing and she claimed that i should have contacted the driver directly if i needed the shuttle service and told me to wait in case there are more guests who wished to go to ski resort last minute. In the end, i never used this ski resort service as revised set off timing at 10:30am was too late. I only take the free shuttle to and fro the transfer station. Even then, the front desk often do not acknowledge my wechat messages, claiming they don't monitor the phone all the time. A few occasions, i had to wait in the cold. Towards the end, i just contacted the driver directly, who is more prompt. There was one evening (about 6:30pm) i wanted to use the mini washer in the laundry room as i only had a light load and requested for help from the male receptionist on duty. He claimed the laundry room is only for the hotel's use. After I insisted, he told me he didnt know how to use the washer and told me the last wash must be before 7pm. How ridiculous! I know some hotels have laundry curfew but not so early. Some people may not even be back from the ski resort or dinner. Pros: Polite driver and breakfast staff. Newly renovated, clean interiors. Great variety in breakfast menu with changes every day.

1.首先第一點，看服務，全程從入住到離店，前台沒有一張笑臉，從頭到尾一副***，跟誰欠她錢似的。四人套房衹有兩瓶水，水不夠喝，第二天早上去前台要水，想要四瓶，前台説他們從來衹給兩瓶，我們我們是説四個人的套房，兩瓶不夠，讓我們報房間號，報了，又問手機號，報了，才不情不願拿了四瓶出來。以上作為，我不做過多評論，衹覺這酒店沒一點格局，三千多的套房，多送兩瓶水都磨磨唧唧的，就算不是套房，普通大床房也都一千五往上了吧，兩塊錢一瓶的水，多送十瓶我如何，從來沒遇到過一家酒店礦泉水都不捨得，錢想賺，服務卻一點不給。 2.第二點，房子佈局我很喜歡，裝修還可以，但很新很新，新到一晚上甲醛味薰得睡不着，眼睛薰得痛，我懷疑剛裝修好都沒通風晾曬就營業了，我們是入住後才發現，再換酒店也來不及了。另外，入住時廁所百葉窗都沒裝好，打了三個電話才派人過來修理（這裏提一嘴修理的小哥態度還不錯，頓時讓人消氣，老闆可以考慮下讓他頂替前台臭臉姐，一定會讓更多客人滿意）。 3.第三點，洗澡水小，可能每個人感受不一樣，我們的感受明顯是比住過的其他酒店水小，不過也能洗澡。 4.第四點，晚上除了甲醛味環繞，人為因素也讓人入睡困難，凌晨半夜不知道誰在那兒放歌唱K把人吵醒，聲音還是4D環繞音響，我相信不是客人，因為放的是新疆舞曲。 以上是本次入住真實體驗，僅供大家參考。

當時到了禾木已經深夜了，還好這家酒店有接送～