Best Western Plus Carousel Inn Suites

Bugs in room, bugs in the breakfast area, reserved a suite with 2 queen-sized beds and was put in a suite with 2 full-size beds. Definitely does not live up to other Best Western Plus locations.

While this is a Best Western Plus, it doe not live up to the "plus". Nice staff, clean room, but nothing extra special. Breakfast was fine but relatively average.

Wonderful hotel. Front desk staff was absolutely amazing. Young man working that night was a fellow motorcycle rider as are we. He allowed us to park under the awning since there was rain coming. Hotel offers breakfast as well which was an added bonus. Lots of variety. Loves truck stop across the street added to our cross country trip.

This stay was lovely! The staff were very nice, and the hotel was impeccably clean! We loved the hot breakfast as there was biscuits and gravy and fresh fruit available. The sofa bed bedding was already made! This was such a nice surprise and really allowed us to just be restful after a rocky travel the day before. This hotel is so wonderful for families, and again would recommend.

Our room was very clean. The person who checked us in was very helpful. You can see signs of hotel upgrades. Hopefully the upgrades will continue. Our room needed to have the carpet replaced. Ask for a room facing the back. It is a beautiful field facing west vs the front that faces a truck stop. Good value for the price.

The shower water just drizzled out the top and I still felt dirty when I got out, could barely even wet or rinse my hair enough. Breakfast: waffles were somehow bad tasting, my kids wouldn’t eat them. Eggs were okay. Sausage ran out 45 minutes before breakfast closed. The breakfast room attendant was asked very politely if he could have some sausage and she told him no. That’s ridiculous, all it is is frozen sausage, she could easily thaw it in the microwave for him. It wasn’t even busy in the breakfast room, they just didn’t put anywhere near enough food out. The pool was ICE COLD when we got in and we tried to swim and enjoy it but we couldn’t, it was far too cold. The only reason we chose this hotel was for the pool. It was my son’s birthday and he and my other kids had been on the road for THIRTEEN HOURS, excitedly waiting to swim at the hotel pool. The lady at the front desk KNEW we were so excited to swim because I asked her some pool questions when I made the walk-in reservation. Why didn’t she TELL ME? And I had already brought all our car items to the room so there was NO WAY we were going to switch hotels. I asked her if she could at least give us a discount and she said she’d leave a note for the manager. Never heard back from the manager, sadly. When I told the front desk how cold the water was she said she didn’t know, how do you not know that? I asked if the heater was broken and she said she wasn’t sure if it had a heater. Huh? Then she explained to me how she liked to swim in glacier water so nothing really feels cold to her. Um, okay…. THAT was totally unhelpful and unsympathetic. Ugh.